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Chp1-4 Test Notes2 - Chapter 1 The Quest for...

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Chapter 1: The Quest for People-Centered Organizations and Ethical Conduct LO.1 Define the term organizational behavior, and contrast McGregor's Theory X and Theory Y assumptions about employees. Pg 5 LO.2 Identify the four principles of total quality management (TQM). Pg 11 LO.3 Define the term e-business, and specify at least three OB-related issues raised by e-leadership. Pg 11 LO.4 Contrast human and social capital, and explain why we need to build both. Pg. 13 LO.5 Define the term management, and identify at least five of the eleven managerial skills in Wilson's profile of effective managers. Pg 15 LO.6 Characterize 21st-century managers. Pg 17 LO.7 Describe Carroll's global corporate social responsibility pyramid, and discuss the problem of moral erosion. Pg 20 LO.8 Identify four of the seven general ethical principles, and explain how to improve an organization's ethical climate. Pg 24 LO.9 Describe the sources of organizational behavior research evidence. Pg 26 Chapter 2: Managing Diversity: Releasing Every Employee's Potential LO.1 Define diversity and review the four layers of diversity. Pg 35 LO.2 Explain the difference between affirmative action and managing diversity. Pg 36 LO.3 Explain why Alice Eagly and Linda Carli believe that a woman's career is best viewed as traveling through a labyrinth. Pg 41 LO.4 Review the demographic trends pertaining to racial groups, educational mismatches, and an aging workforce. Pg 42 LO.5 Highlight the managerial implications of increasing diversity in the workforce. Pg 47 LO.6 Describe the positive and negative effects of diversity by using social categorization theory and information/decision-making theory. Pg 51
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LO.7 Identify the barriers and challenges to managing diversity. Pg 54 LO.8 Discuss the organizational practices used to effectively manage diversity as identified by R Roosevelt Thomas, Jr. Pg 55 Chapter 3: Organizational Culture, Socialization, and Mentoring LO.1 Define organizational culture and discuss its three layers. Pg 64 LO.2 Discuss the difference between espoused and enacted values. Pg 66 LO.3 Describe the four functions of organizational culture. Pg 69 LO.4 Discuss the four types of organizational culture associated with the competing values framework. Pg 70 LO.5 Summarize the seven conclusions derived from research about the outcomes associated with organizational culture. Pg 74 LO.6 Review the three caveats about culture change. Pg 76 LO.7 Summarize the methods used by organizations to change organizational culture. Pg 77 LO.8 Describe the three phases in Feldman's model of organizational socialization. Pg 80 LO.9 Discuss the various socialization tactics used to socialize employees. Pg 83 Chapter 4: International OB: Managing across Cultures LO.1 Define the term culture, and explain how societal culture and organizational culture combine to influence on-the-job behavior. Pg 95 LO.2 Define ethnocentrism, and explain how to develop cultural intelligence. Pg 98 LO.3
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