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Unformatted text preview: Compiled Messages Topic: QFD Ch04 Date: Wednesday, February 3, 2010 Subject: Re:QFD Ch 04 Author: Esther Nicks 1. Even with technology making the world a smaller place by such fast communication between people in different countries, the importance of foreign business travel still exists. Foreign countries have very different cultures and it is important for business people to “peel the cultural onion” and form working relationships with the businessmen in other countries. Just as it is important to get to know your employees, it is also very important to get to know your associates in other countries. Taking time to learn cultural tendencies of others is important. A skewed meaning of words or gestures can set a bad impression and should be avoided, thus, foreign travel for companies is the best way to make lasting business associates in other countries.<br/><br/><br/>2. As a male Arabic manager it would be a difficult transition moving from a country with a high context culture to a low context culture country like the US. There are a great number of differences in the countries in social aspects. In order to manage one’s employees well, the male manager coming from a Arabic country where one relies on situational cues when conversing with others, must be able to adapt his managing style to one that is more centered around the legality of documents and written agreements rather than agreements by general trust. <br/>For a female manager from the US working in an Arabic country the same cultural contexts apply and must be adapted to for her to successfully work in a high culture context. Developing cultural intelligence is very important when working in a foreign country. Also, because she is a female, stigmas in her Arabic co-workers would have to be removed. Because there are so few female managers, although this number is growing, it is important for one to be able to effectively lead and be viewed foremost as a manager and secondly as a woman. <br/><br/><br/>3. While I do believe it would be better for Airlines to conduct the routine maintenance on airliners themselves so that safety standards can be maintained. This really isn’t possible with the current state of the airline industry. I believe, in light of the recent events discussed in the NPR story involving faulty or not well-checked planes being sent up in the air, it is important to acknowledge and adapt to the change in management styles when working with other countries. The problems with lax safety measures in repair stations outside of the US can possibly be avoided or minimized by following the information gained from Hofstede’s study. Taking an interest in the culture and learning the means of managing in that country is a necessary step in managing a maintenance contract in a different country. As a manager, you must work hard to find the best way to guarantee quality work from your employees no matter where they are located.<br/> Topic: QFD Ch04 Date: Saturday, February 6, 2010 Subject: Re:QFD Ch 04 Author: Jordan McGregor 1.) I agree that foreign business travel still exist and will continue to be a vital part of international business. Relationships are the key to successful business practices. Even with hi-tech communication possibilities, we will continue to see foreign travel. Management knows that without the client feeling that they personally know the company and without a great relationship with their supplier, a future will not exist between the two organizations.<br/><br/>2.) I replied with the same discussion about a male Arabic manager coming to the US. A high context culture to low context culture is quite possibly a difficult transition the manager will face in the US. As for the female manager going to the Arab nations for employment, I think you had great insight for the statement "it is important for [the female manager] to be able to effectively lead and be viewed foremost as a manager and secondly as a woman."<br/><br/>3.) "Taking an interest in the culture and learning the means of managing in that country is a necessary step in managing a maintenance contract in a different country." I couldn't agree more with your entire post. The airline industry is in deep trouble financially, and though they are searching for any way to lower cost and increase revenue, sacrificing possible safety concerns for profit is not an option, in my opinion. Great post!<br/><br/>- Jordan McGregor<br/>jsm0191 Topic: QFD Ch04 Date: Saturday, February 6, 2010 Subject: Re:QFD Ch 04 Author: Jordan McGregor 1.) Hi-tech communication options are available for any businessperson wishing to contact anyone in the world at anytime. Yet, many individuals still choose to travel to their foreign destination to communicate with their clients. Why is this so? I have one main opinion. I drafted my idea off what we have learned about high and low context cultures in Chp 4 from the book. Pg 100-101 says countries with high-context cultures include China, Korea, Japan, Mexico, Vietnam, and Arab cultures value nonverbal situational cues. If you are on the phone with a client from one of these countries, all non-verbal communication is negated and the deal make not be completed. This requires the individual to travel to these countries. Without non-verbal situational cues, people from these cultures are less likely to do business with you or your organization.<br/><br/>2.) A male Arabic manager working in the US works in polychromic time and comes from a high-context culture. The male Arabic manager will experience a monochronic time culture in the US. In the US, everyone is in a hurry, time is synonymous with money, and everything is schedule-driven. As I expressed in my last essay answer, nonverbal situation cues are the most important aspect in perceiving meaning and communication. Working with Americans would require the male Arabic manger to adapt to a ‘written, contractual’ culture. A female US manager has the opposite difficulties working in Arabia, but the most difficult transition I believe the female US manager would recognize she is less respected by her male employees and co-workers. Arabic culture delineates women to a ‘lower’ social class, and the Arabic men would have to adapt to taking orders from a female counterpart. <br/><br/><br/>3.) The Hofstede Study give us four cultural dimensions (power distance, individualism-collectivism, masculinity-femininity, uncertainty avoidance) to improve management in other countries and cultures. We have to understand that even in a time of financial crisis, especially within the airline industry, we can not sacrifice safety for cost. Outsourcing labor is a very popular cost-savings measure that almost all industries use. If I were a Maintenance Contract Manager for American Airlines I would use the Hofstede Study to improve efficiency and increase safety measures in the foreign countries. By studying the culture of the foreign employees, I could possibly come to find out new ways to reach my organizations safety needs and standards.<br/><br/>- Jordan McGregor<br/>jsm0191<br/> ...
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