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EXAM 3 CH 10, 12, 13, 14

EXAM 3 CH 10, 12, 13, 14 - Chapter 10 Communication...

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Chapter 10 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication (d; Moderate; p. 283) 2. Individuals spend nearly _____ percent of their waking hours communicating. 3. _____ must include both the transference and the understanding of meaning. a. Motivation b. Leadership c. Training d. Communication (d; Moderate; p. 284) Functions of Communication 4. Formal guidelines and authority hierarchies are examples of which function of communication? a. control b. interaction c. organization d. information (a; Moderate; p. 284) 5. Communication serves all of the following functions within a group or organization except: 6. When employees are required to follow their job description or to comply with company policies, communication is performing a ______ function. 7. Clarification to employees about what is to be done, how well they are doing, and what can be done to improve performance if it is subpar are examples of which function of communication? a. information b. control c. motivation d. emotional expression (c; Moderate; p. 284) 8. The function of communication that facilitates decision making is: 9. The step(s) between a source and a receiver that result in the transference and
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understanding of meaning is: a. the communication process. b. understanding. c. feedback. d. encoding. (a; Moderate; p. 284) 10. Which of the following occurs before the others? 11. What is the final link in the communication process? 12. The _______ initiates a message by encoding a thought. a. channel b. source c. receiver d. feedback (b; Easy; p. 285) 218 13. As depicted in the communication process model, the source initiates a message by: 14. The actual physical product means by which a source expresses information is the:
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