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mgmt study guide

mgmt study guide - Chapter 1 Organization A consciously...

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Chapter 1: Organization - A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or a set of goals. Manager - An organizational member who integrates and coordinates the work of others. Managers do their work through others in organizations. Management Functions: Planning- includes defining goals, establishing strategy, and developing plans to coordinate activities Organizing- Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made Leading- includes motivating subordinates, directing others, selecting the most effective communication channels, and resolving conflicts. Controlling- monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations. Management skills: Technical skills- the ability to apply specialized knowledge or expertise. Human skills- the ability to work with, understand, and motivate other people, both individually and in groups Conceptual skills- the mental ability to analyze and diagnose complex situations Management Roles: Interpersonal roles- figurehead, leadership and liaison Information roles- monitor, disseminator, spokesperson Decisional roles- entrepreneur, negotiator, resource allocator, disturbance handler FIG 1-1 Organizational Behavior - A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness. Dependent variables vs. independent variables-
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Dependent- the key factor that you want to explain or predict and that is affected by some other factor. Dependent variables for OB are productivity, absenteeism, turnover, and job satisfaction. Independent- the presumed cause of some change in a dependent variable Productivity - an organization is productive if it achieves its goals and does so by transferring inputs to outputs at the lowest cost. Effectiveness- when it successfully meets the needs of its clientele Efficiency- when it can do so at a low cost Turnover - the voluntary and involuntary permanent withdrawal from and organization Absenteeism - the failure to report to work Deviant Workplace Behavior- Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well being of the organization or its members.
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