bm264_ch02 - CHAPTER 2 PROFESSIONAL SELLING True/False...

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CHAPTER 2 – PROFESSIONAL SELLING True/False Questions 1. Most people agree on which actions a business should take to improve society's welfare. Answer: 2. Social responsibility is defined as management's obligation to make choices and take actions that contribute to the welfare and interests of society as well as that of the organization. Answer: 3. Stakeholder is a term used to describe groups inside the organization who have a stake in its performance, while stockholder is a term used to describe groups outside the firm who have an interest in its performance. Answer: 4. Businesses do have a responsibility to make a profit in order to serve society. Answer: 5. If it's not illegal, it must be socially responsible. Answer: 6. Ethical responsibility defines what society deems important with respect to appropriate corporate behavior. Answer: 7. Self-actualizing responsibility is the highest criterion of social responsibility. Answer: 8. Simply put, morals refer to people's adherence to right or wrong behavior and right or wrong thinking. Answer:
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9. The text suggests that an inappropriate way for sales managers to convey their feelings about ethical behavior by members of the sales force is the "Hear No Evil, See No Evil, and Speak No Evil" approach. Answer:
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