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Unformatted text preview: came to an information system and its capabilities. Management should have also made sure that the system had the capabilities that were needed in case of an emergency. It is also the responsibility of management to ensure that there were enough employees to cover any positions that were needed in a case of emergency. I have no doubt in my mind that the technical issues contributed to the meltdown, but ultimately I believe that management holds the most responsibility....
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- Spring '10
- Jet Blue Summary