ch14 - Chapter 14 Human Relations Challenges of the Future...

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1 Chapter 14 Human Relations Challenges of the Future
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2 Learning Objectives Describe the characteristics of creative people. Explain how creativity in an organization setting can be both encouraged and nurtured. Discuss some of the reasons why the nature of work is changing and the role that reengineering, flowcharting, and training are playing in this process.
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3 Learning Objectives (contd.) Review the current state of diversity in the workplace. Explain how awareness-based, skill-based, and integrated-based training programs are being used to deal with the challenge of diversity. Identify the major pillars of world-class organizations and explain how organizations are using the pillars. Describe several human relation challenges facing managers in the next decade.
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Characteristics of Creative People Creative people tend to be bright rather than brilliant Creative people have a youthful curiosity throughout their lives Creative people are open and responsive
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This note was uploaded on 03/01/2010 for the course HR HRMT taught by Professor Smith during the Spring '10 term at Saint Louis.

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ch14 - Chapter 14 Human Relations Challenges of the Future...

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