ch05 - Chapter 5 The Informal Organization 1 Learning...

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1 Chapter 5 The Informal Organization
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2 Learning Objectives Compare and contrast the formal and informal organizations. Discuss some of the behavioral controls used by members of the informal organization to ensure compliance with the norms. Explain how the informal communication network functions. Identify the primary benefits associated with the informal organization.
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3 Learning Objectives (contd.) List some of the disadvantages associated with the informal organization. Cite some of the ways in which a manager can deal with the informal organization.
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4 Features of an Informal Organization Interpersonal relations Informal leadership Behavioral control Dependency
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5 Figure 5.1 Who Helps Whom? Ed Barbara Joe Jeff Larry Pam Chuck Kevin
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6 Sociogram A sociogram shows intragroup social relationships
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7 Types of Relationships in Informal Networks 1. The advice network shows who provides helpful information to whom 2. The trust network shows who shares delicate information with whom 3. The communication network shows who regularly talks with whom about work-related matters
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