Ch07 - Chapter 7 Productivity and Quality Improvement 1 Learning Objectives Describe the current status and future directions of management efforts

Info iconThis preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon
1 Chapter 7 Productivity and Quality Improvement
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 Learning Objectives Describe the current status and future directions of management efforts to improve productivity and quality. Discuss how total quality management programs are increasing productivity and quality. Identify the steps in TQM programs and briefly describe each step. Explain how Pareto chart analysis, cause-and-effect diagrams, customer-value-added programs, and benchmarking reduce errors and increase quality.
Background image of page 2
3 Learning Objectives (contd.) Relate the value of alternative work arrangements and empowerment to increased productivity and quality. Define the term intrapreneurship and relate its value to improved organizational productivity and quality. Explain the importance for developing intrapreneurship strategies.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 Productivity Typically measured by the equation: output / input
Background image of page 4
5 Total Quality Management Total Quality Management seeks to increase customer service and reduce cost The first principle of TQM is: Do it right the first time
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/01/2010 for the course HR HRMT taught by Professor Smith during the Spring '10 term at Saint Louis.

Page1 / 15

Ch07 - Chapter 7 Productivity and Quality Improvement 1 Learning Objectives Describe the current status and future directions of management efforts

This preview shows document pages 1 - 6. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online