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ch07 - Chapter 7 Productivity and Quality Improvement 1...

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1 Chapter 7 Productivity and Quality Improvement
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2 Learning Objectives Describe the current status and future directions of management efforts to improve productivity and quality. Discuss how total quality management programs are increasing productivity and quality. Identify the steps in TQM programs and briefly describe each step. Explain how Pareto chart analysis, cause-and-effect diagrams, customer-value-added programs, and benchmarking reduce errors and increase quality.
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3 Learning Objectives (contd.) Relate the value of alternative work arrangements and empowerment to increased productivity and quality. Define the term intrapreneurship and relate its value to improved organizational productivity and quality. Explain the importance for developing intrapreneurship strategies.
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4 Productivity Typically measured by the equation: output / input
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5 Total Quality Management Total Quality Management seeks to increase customer service and reduce cost The first principle of TQM is: Do it right the first time
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