ch11 - Chapter 11 Communicating For Effectiveness 1...

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1 Chapter 11 Communicating For Effectiveness
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2 Learning Objectives Describe the communication process. Discuss how to choose the appropriate communication medium. Explain how perception, inferences, language, and status can lead to communication breakdown. Identify eight ways to overcome barriers to communication and achieve effective communication. Outline the four steps in the communication process. Describe the importance of using language in effective communication.
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3 Learning Objectives (contd.) Discuss ten guidelines for developing effective listening habits. Identify four ways for improving writing skills. Explain the four parts of PLAN (purpose, logistics, audience, nonverbal communication) for improving speaking skills. Discuss gender differences in communication style. Describe technology’s impact on communication.
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The Communication Process Communication is the process of transmitting meanings from sender to receiver Encoding
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ch11 - Chapter 11 Communicating For Effectiveness 1...

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