ch12 - Chapter 12 Managing Conflict and Change 1 Learning...

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1 Chapter 12 Managing Conflict and Change
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2 Learning Objectives Define conflict and explain some of the major types of conflict. Relate some of the most effective ways of managing conflict. Discuss how change occurs. Explain four common responses to change – rejection, resistance, tolerance, and acceptance. Identify three dimensions of change.
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3 Learning Objectives (contd.) Describe the five basic steps in the change process. Describe the characteristics of a change leader. Explain how participation and communication can help the manager implement change, and how structural changes can be used as change interventions. Discuss how organizational development interventions can be effectively employed in dealing with change.
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4 Figure 12.1 Blocked Need Drive and Frustration Need Drive Frustration Barrier Desired Goal
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5 Approaches to Resolving Conflict 1. Mutual problem solving 2. Expansion of resources 3. Smoothing 4. Compromise
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6 Change Change is any modification of the status quo
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