Chapter 10

Chapter 10 - 9-1CChhaapptteerrSpecial Issues in Training...

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Unformatted text preview: 9-1CChhaapptteerrSpecial Issues in Training and Employee Development1010Special Issues in Training and Employee Development9-2Trainers are often forced to deal with a Trainers are often forced to deal with a wide variety of important issues that fall wide variety of important issues that fall outside the traditional discussion of the outside the traditional discussion of the components of instructional system components of instructional system design.design.9-3Training Issues Resulting from the Training Issues Resulting from the External Environment:External Environment:Legal IssuesCross-Cultural PreparationManaging Work Force DiversitySchool-to-Work TransitionWelfare-to-Work Programs9-4Training Situations That May Result in Training Situations That May Result in Legal Action: Legal Action: Failing to provide required trainingIncurring employee injury during a training activityIncurring injuries to employees or others outside the training sessionIncurring breach of confidentiality or defamationReproducing and using copyrighted material in training classes without permissionExcluding women, minorities, and older Americans from training programs9-5Training Situations That May Result in Training Situations That May Result in Legal Action: Legal Action: Not ensuring equal treatment while in trainingRequiring employees to attend training programs they find offensiveRevealing discriminatory information during a training sessionNot accommodating trainees with disabilitiesIncorrectly reporting training as an expense or failing to report training reimbursement as income9-6Cross-Cultural PreparationCross-Cultural PreparationInvolves educating employees and their families who are to be sent to a foreign country (i.e., expatriates)To successfully conduct business in the global market place, employees must understand the business practices and the cultural norms of different countries9-7Types of Employees in Global Types of Employees in Global CompaniesCompaniesParent-country national Parent-country national eemployee whose country of origin is where the company has its headquarters (i.e., expatriate)Host-country nationalHost-country national eemployee from the host countryThird-country nationalThird-country national eemployee who has a country of origin different from both the parent country and host country where he or she works9-8To prepare employees for cross-cultural assignments, companies need to provide cross-cultural training.9-9Factors Contributing to Successful Factors Contributing to Successful Overseas AssignmentsOverseas AssignmentsExpatriates need to becompetent in their area of expertiseable to communicate verbally and nonverbally in the host countryflexible, tolerant of ambiguity, and sensitive to cultural differencesmotivated to succeed, able to enjoy the challenge of working in other countries, and willing to learn about the host countrys culture, language, and customssupported by their families9-10...
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This note was uploaded on 03/01/2010 for the course HR HRDV taught by Professor Schmidt during the Spring '10 term at Saint Louis.

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Chapter 10 - 9-1CChhaapptteerrSpecial Issues in Training...

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