TUFS%20Case - Investing in TUFS What went Master Click to...

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Click to edit Master subtitle style Investing in TUFS What went wrong? What to do about it?
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Issues Facing Northern Insurance l How IT value is perceived l Abdication of responsibility by business l No clear link to business strategy l No thought or timeline to reassess costs and benefits of TUFS l Lack of success metrics l No “investment” by business executives and functional managers l Everyone at Northern has a negative perception of IT
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Issues Facing Northern Insurance (contd.) l Developing and delivering value (Ch 1) IT – on time and within budget Underwriters – new system without process changes CFO – cost savings No clear link to business strategy dealing with e-business aspect Plug the technology in and get value Lack of training, business involvement, need for change management or changed business processes
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Issues Facing Northern Insurance (contd.) l Developing IT strategy for business value (Ch 2) No clear link to business strategy Business strategy changed but project not reassessed
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This note was uploaded on 03/02/2010 for the course MGMT 421-1234 taught by Professor Person during the Spring '10 term at Aarhus Universitet.

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TUFS%20Case - Investing in TUFS What went Master Click to...

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