McKeen01 - Developing and Deliver ing on the I T Value Chapter 1 11-1 What I s I T Value Value is the worth or desirability of something 1965

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Unformatted text preview: Developing and Deliver ing on the I T Value Chapter 1 11-1 What I s I T Value? Value is the worth or desirability of something 1965 - Replace payroll clerks with computer payroll program 2005 – ERP system integrating value system partners Value is a subjective assessment. 2008 - Impact on customer service as a result of a new CRM IT Value is based on how a business 21-2 Wher e I s I T Value? Decisions about IT Value may be made to optimize value to the firm even if they cause difficulty for a business unit or individual. IT Value needs to be lever aged for the benefit of the firm. Attempts at win-win for all as opposed to us versus them perspective 31-3 Who Deliver s I T Value? IT Value is a function of people, process, and technology. IT Value is also a function of organizational value. P e o p l e Pr ocess Technolog y 41-4 When I s I T Value IT Value has a temporal dimension. Initially, companies spend a considerable amount to deploy new technology with no benefit. Some value is then achieved by solving initial inefficiencies. As use increases, complexity grows and costs increase. Finally, the business is made simpler and efficiencies are achieved....
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This note was uploaded on 03/02/2010 for the course MGMT 421-1234 taught by Professor Person during the Spring '10 term at Aarhus Universitet.

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McKeen01 - Developing and Deliver ing on the I T Value Chapter 1 11-1 What I s I T Value Value is the worth or desirability of something 1965

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