McKeen020 - Chapter 2 Developing IT Strategy for Business...

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Developing IT Strategy for Business Value Chapter 2 12-
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©2009 2 ©2009 2 1960s – maybe 1990 22 IT Department Strategic Planning
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©2009 2 ©2009 2 1990 - Present 33 Strategic Planning IT Department
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The Importance of IT New technologies co- evolve with new business strategies and changes to the business environment. IT and business strategies must 2 42-
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Examples of New Technologies and Business Strategies SCM to engage business partners CRM to support customers and clients ERP to integrate within the organization as well as throughout the value system AI-based agents integral to e- commerce
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©2009 2 ©2009 2 Top CIO Priorities for 2009 Improving business processes Delivering better customer service Cutting costs Generating more business from current Complying with regulatory requirements Differentiating company from competitor with IT Improving alignment with business 2 2 66
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Business and IT Strategies Historical View – IT strategy should support the business strategy. IT’s contribution was inhibited by a limited understanding of the business strategy. IT’s contribution was inhibited by a limited understanding of IT’s 2 72-
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Current View – IT strategy should be integrated with the business strategy. IT must be positioned for flexibility,
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This note was uploaded on 03/02/2010 for the course MGMT 421-1234 taught by Professor Person during the Spring '10 term at Aarhus Universitet.

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McKeen020 - Chapter 2 Developing IT Strategy for Business...

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