_6 PP Etiquette_Professionalism on the Job, Spring1'10

_6 PP Etiquette_Professionalism on the Job, Spring1'10 -...

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Unformatted text preview: Etiquette and Professionalism On-the-Job IVY 107 - Professional Presence Class #6 Betty Hazlett bhazlett2@ivytech.edu Etiquette Electronic Communication Advantages of Electronic Communication More expedient No concern for paper quality, envelopes, postage, etc. Creates a written record Can be saved, copied, forwarded, and printed. DOES NOT REVEAL YOUR TONE OF VOICE! (Note: I disagree!) Disadvantages of Electronic Communication Non-private Tendency to be too informal Tendency to contain errors Tone can be misinterpreted Strategies Ensure correspondence is accurate, professional, and does not contain private information Include your name, address and telephone number at the end of the e- mail (create a signature block) so the employer has more than the email contact information Run spell check prior to sending (correspondence should be as formal as correspondence you would send via regular mail). Strategies Use capital letters and formal salutations/ closings. Include your name when saving documentation you plan to attach to the email (ex. jsmithresume.doc) Proofread your message carefully before sending. The tone of the message can often be misinterpreted, so write politely with plenty of please and thank you. Dos Treat email like any other business communication: watch your spelling and grammar as your communication skills will come through in your email Read what you write before you send it (aloud) Fill in Subject Line with concise and informative language Incorporate paragraphs, as needed Dos Respond promptly to messages, even if it is to let the sender know you received the email Refrain from adding too many attachments Scan your correspondence for viruses before you attach it to your email Create a new email address that is used only for professional purposes Donts Do not write in all Uppercase or Bold; this is considered shouting at the recipient Do not just rely on electronic communication; follow ups can be conducted via telephone or regular mail Remember that poorly prepared electronic communication conveys a negative image! Etiquette Telephone &Video Effective Phone Etiquette for Interviewing and Everyday More and more employers are using phone interviews to weed through multiple candidates well before the face-to-face interview Its just as important to prepare for a phone interview as you would a face-to-face interview...
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This note was uploaded on 03/03/2010 for the course IVYT 107 taught by Professor Bettyhazlett during the Spring '10 term at Ivy Tech Community College.

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_6 PP Etiquette_Professionalism on the Job, Spring1'10 -...

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