9702 管理學覆誦&egrave

9702 管理學覆誦è

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Unformatted text preview: 1 • Q ¨ 9 ‚ (Ch13,CH16,CH17)) • 6/22 Final Examination ( Ch10,Ch11,Ch13,CH16,CH17) Management Chapter 16 Motivating Employees 1 & 1 & & [email protected] 3 Terms to Know • Early Theories of Motivation ¨ ˙ 9 ‚ “ G • Maslow’s Hierarchy of Needs • MacGregor’s Theories X and Y • Herzberg’s Two-Factor Theory • Contemporary Theories of Motivation ¨ ˙ 9 ‚ “ G • Three-Needs Theory ¨ ˙ 9 ‚ “ G - Motivation and Need • Goal-Setting Theory ¨ ˙ 9 ‚ “ G - Motivation and Goal • Reinforcement Theory ¨ ˙ 9 ‚ - Motivation and Behavior • Designing Motivating Jobs ¨ ˙ 9 ‚ “ G & • Equity Theory 1 & & & • Expectancy Theory 1 & & & • Current Issues in Motivation • Cross-Cultural Challenges ¨ ˙ 9 ‚ “ G • Flexible Work/Job schedules ¨ ˙ 9 ‚ “ G & • Motivating Professionals ¨ ˙ 9 ‚ “ G 4 Early Theories of Motivation Q ¯ 9 ‚ “ G – 1/3 • Maslow’s Hierarchy of Needs Q ¯ 9 ‚ “ G • Needs were categorized as five levels of lower- to higher-order needs. • Motivating a person depends on knowing at what level that person is on the hierarchy. • Individuals must satisfy lower-order needs before they can satisfy higher order needs. • Satisfied needs will no longer motivate. • Hierarchy of needs • Lower-order (external): physiological, safety Q ¯ 9 ‚ “ & ¡ ¢ £ p + & & & & & & ( Q ¯ 9 ‚ “ * ) • Higher-order (internal): social, esteem, self-actualization 1 & & & & & & & & N- & & & & & & & & ( Q ¯ 9 ‚ “ G ) 5 1 & 6 Early Theories of Motivation 2/3 • MacGregor’s Theories X and Y • Theory X • Assumes that workers have little ambition , dislike work, avoid responsibility, and require close supervision. o ` 9 ‚ “ G & ¡ ¢ £ ¤ p X & & A ˜ 9 ‚ “ G & & x L ¥ ( o ` 9 ‚ “ G ) • Theory Y • Assumes that workers can e¦ercise self-direction , desire responsibility, and like to work. & § £ ¤ p X & & & & & & & ¡ ¢ £ ¤ p X & & A ˜ 9 ‚ “ G & & x ( o ` 9 ‚ “ G ) • Assumption: • Motivation is ma¦imized by participative decision making, interesting jobs, and good group relations. 7 Early Theories of Motivation 3/3 Herzberg’s Two-Factor Theory Q ˙ 9 ‚ “ • Job satisfaction and job dissatisfaction are created by different factors. • Hygiene factors 1 & & & : • extrinsic 1 & & &(environmental) factors create job dissatisfaction. & & & & & & & & − (hygiene factors) Q ˙ 9 ‚ “ G − , 1 && &, Q ˙ 9 ‚ • Motivators factors 1 & & & : • intrinsic Q ˙ 9 ‚ (psychological) factors create job satisfaction. & ¡ ¢ £ p X & & & & & 1 ˙ 9 ‚ “ • Attempted to explain why job satisfaction does not result in increased performance....
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This note was uploaded on 03/03/2010 for the course MGT 7625 taught by Professor Trappey during the Spring '10 term at National Taiwan University.

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9702 管理學覆誦è

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