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Chapter 11 Communication and Information Technology

Chapter 11 Communication and Information Technology -...

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Chapter 11 Communication and Information  Technology ANNOTATED OUTLINE 1. INTRODUCTION. Communication between managers and employees provides the information necessary to get work done effectively and efficiently in organizations. Chapter Eleven presents basic communication concepts including: the interpersonal communication process; methods of communicating, barriers to effective communications and ways to overcome these barriers, communication flow and communication networks, and contemporary issues and challenges associated with electronic communications and information technology. 2. UNDERSTANDING MANAGERIAL COMMUNICATION. The importance of effective communication cannot be overemphasized because everything a manager does involves communicating. A.What Is Communication? Communication is the transfer and understanding of meaning. 1. If no information or ideas have been conveyed or transferred, communication has not taken place. 2. For communication to be successful, the meaning must be imparted and understood. 3. Good communication does not require agreement with the message— only a clear understanding of the message. 4. Communication encompasses both interpersonal communication (between two or more people) and organizational communication (all the patterns, networks, and system of communication within an organization). B. Functions of Communication Effective communication serves four major functions: control, motivation, emotional expression, and information. 3. INTERPERSONAL COMMUNICATION A.The Communication Process Exhibit 11-1 and PowerPoint slide 11-10 illustrate the seven elements of the communication process : the communication source (the sender ), the message , encoding , the channel , decoding , the receiver , and feedback . Note
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that the entire process is susceptible to noise —any disturbances that interfere with the transmission, receipt, or feedback of a message. 1. A sender initiates a message by encoding a thought. The sociocultural system and the sender’s skills, attitudes, and knowledge influence the effectiveness of encoded messages. 2. A message is a purpose to be conveyed. It could be a written document, oral speech, and even gestures and facial expressions. 3. The message can be affected by the symbols used to transfer meaning, the content of the message itself, and the selection and arrangement of both the symbols and the content. Noise can distort the communication process in any of these areas. 4. The channel chosen to communicate the message also has the potential to be affected by noise. a. Managers need to recognize that certain channels are more appropriate for certain messages. b. A manager might want to use multiple channels, thus decreasing the potential for distortion. 5. The receiver is the individual to whom the message is directed.
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