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Chapter 15 Understanding Groups and Teams

Chapter 15 Understanding Groups and Teams - Chapter 15...

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Chapter 15 Understanding Groups and Teams ANNOTATED OUTLINE 1. INTRODUCTION Work groups are a common arrangement within today’s business organizations. Work is being restructured around groups of all kinds and in all sizes of organizations. Managers need an understanding of group behavior and the concept of teams in order to appreciate what groups can and cannot do within organizations and how groups function. 2. UNDERSTANDING GROUP BEHAVIOR Groups exhibit different behavior—more than just the sum total of each group member’s individual behavior. In this section, we’re going to look at various aspects of group behavior. A.What Is a Group? A group is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives. 1. Formal groups are work groups established by the organization and who have designated work assignments and specific tasks. (See Exhibit 15-1 and PowerPoint slides 15-6 and 15-7 .) 2. Informal groups are natural social formations that appear in the work environment. B. Stages of Group Development Evidence suggests that groups pass through five stages as they develop. (See Exhibit 15-2 and PowerPoint slides 15-8 and 15-9 ). 1. Forming is the first stage in group development during which people join the group and then define the group’s purpose, structure, and leadership. Forming is a stage characterized by much uncertainty. This stage is complete when members begin to think of themselves as part of a group. 2. Storming is the second stage of group development characterized by intragroup conflict. When this stage is complete, members will agree upon the leadership hierarchy and group direction. 3. Norming is the third stage of group development, characterized by close relationships and cohesiveness. 4. Performing is the fourth stage in group development when the group is fully functional.
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5. Adjourning is the final stage in group development for temporary groups. It’s characterized by concern with wrapping up activities rather than with task performance. C. Understanding Work Group Behavior We need to look at how groups work. The answer to why some groups are more successful than others is quite complex. There are five factors that can affect this relationship. (See Exhibit 15-3 and PowerPoint slide 15-10 .) 1. External conditions imposed on the group by the larger organization of which it is a subsystem.
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