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Unformatted text preview: '7 T lwiI-z- OnD-z-rnand W -:h , Windows Internet Expl- a httpiffdcmitooiwireicomftrairiingf]soiodwfframesetﬁliJso?labName:MSV_221N-4M ip_ INTRODUCTION When mesysiam Is morelhan 3 years old
Once a system has been impiemented,
ii enters irie 'Sysiem Operations and When Human Big-[Ms were nu mum
Support phasesystem Operations is whiledavuopingihaswhrn
the ongoing ﬁJl'iCiiOnii'l which the _
system operates untii it is repiaced An when lhe ”WSW Inadequaiednwrnmhllm
information system must be in are being used
operations phase before it can be "M‘s 5""3'1'
“mum“ E Please lead this smaii from Jim Smith‘ Head of iT‘ inr more info
System Support involves the ongoing Component MAFM gym
technicai suppon ufusers, as well as
the maintenance required to ﬁx any Match the following temis wilh their descriptions.
ENEIIS‘ UmlSSIﬂHS‘ Ui' new requirements Wpﬂm Terms
that may arise System Suppon invoives E
serVicirig, maintaining, and improvmg a This Wham holds ail thelesl cases and heal
mnmunai information system through data (used for eerlerleeie) and teal daia revised ITES‘ DETEhESE i
its lifetime System operation and '0' lwﬂcchﬂmﬁs I" ”WWW?“
suppori oecurin paraliel , ,
The slang: utallappiuzhun programs-this
it is importantt'or a System Support compound holds in: program scum: oodeaumich Is _
Coordinainrio he famiiiarvmiri sysiem unrivalled vaeralnn Control Systems "aha Chauc- Ingram ““3” i
uperalignﬁ ario Euppun adiviliES‘ as out and Shack-h mechanism and malntainhg senior
nait ofthose duties (or more) are "Emir-“15 In =35! 3 WOW!“ BI'ISBS in 1"! HEW VEFEiDn-
associated With supporting operationai W
53‘5‘em5- created and maintained by Ihe application.
FariheBuainesa Daiabaselrvemiaaaepereie lBusmess Database i Lab Goals T_ug backupi recovery ascurity, and perfumanua
The mayor goais in this lab exercise are — adminialraliun handed L’X DaiaAdrnhiaItahur
as mﬂws The ammulalsd System Knuwledga— This
- Deﬁne System Operations and WmDmBm “OMS lmmaﬁm 0" SYS'B'" mods-la, Suppnn apesiiicalions, and any other dueumenratlun
- Identify System Support actMties‘ 8W’WIBWd dvﬂno Want mast:“1:221:12:an WM and System Enhancement E Piease read this e-maii mm Jim smith. Head 0! H. fol male in».
0 Describe System Maintenance tasks
- Resolve System Recovery and Sub-Innis"! Technicai Support activities
0 Describe System Enhancement tasks E E
Dorie .Internst (3v amuse v '7 T .lw1 e0nD-z-m-1nd‘it-i :Ill , Windows Internet Expl- a httpszdcm.taalwire.comftralningf]saladwfframesatjl.Jsa?labNama=MSV_221N-4M ntEnta INTRODUCTION Once a system has been lmplemented,
rt enters the 'System Operations and
Support phase. System Operatloris l5
the ongmng funmmn iri whlch the
system operates until it lS replaced An
lnformation system must he in
operatlons phase before rt can he
supported System Support anCIIVElS the ongolng
technical suppuit olusers, as well as
the malntenance required to ﬁx any
EllﬂlS‘ UmlSSIﬂHS‘ Ul' HEW lEQLlIl'EtmEl'llS
that may arise System Support involves
sermcirig, malntairilng, and impromng a
ﬁJl’lL‘llﬂl’lal lrtformatlon system through
llE llfetlme System operation and
support oecurin parallel ltis importantt'orasystem Support
Coordinatorto he famlliarwrth system
uperatmns and support actlvttles. as
half nfthnse duties (or more) are
associated wrth supporting operational
systems. Lab Goals T_ag
The mayor goals in this lab eiierclse are
as follows . Deﬁne System Operations and
Support . ldentlfy System Support activttles.
ineludlng System Malntenance.
System Recovery. Technlcal Suppoit.
and System Enhancement 0 Deserme System Malntenance tasks . Resolve System Recovery and
Technical Support activitles o Deserme System Enhancement
tasks Dene E Ir_ 4. enema iii-in page
system Suppert Activities
Select the System Support activmes from the glveh list.
System Maintenance Tedinical Suppart system Recovery Design Review Perfumanee Audit System Enhancement Duality Aesureliee That’s Incorrect. :
: That’s Correct! E Please read inns Ermall lrum er Smllh, Head at IT, rm mule lnlu M— Anenge the followlng tasks involved In Prugram Maintenance adivilies tn the correct order. E Please read this e-mail from Jim Smith. Head of lT. tor more info. Validating the error Benchmark the program Study and Debug me program Test ihe program Federica! Swport / What are the responslbilities at the Technical Supparl team? seen the oonest optian Tram the felewing list. End-user assistance Training . Internet ...
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- Spring '09