Review Exam 4 - Chs. 12-14

Review Exam 4 - Chs. 12-14 - Review: Chapter 12 Definition...

Info iconThis preview shows pages 1–10. Sign up to view the full content.

View Full Document Right Arrow Icon
Review: Chapter 12 Definition and sources of motivation (i.e., push vs. pull) (p. 412-13) Difference between process and content theories of motivation (p.414, 423) Maslow’s need hierarchy (pyramid) theory and differences with Alderfer’s ERG theory (p. 414-18) McClelland’s Acquired Needs theory (pp. 419-420) Herzberg’s 2-Factor theory, esp. distinction between motivators and hygiene factors (pp. 420-21). Equity, Expectancy, and Social Cognitive Theory, esp. Bandura’s notion of “self-efficacy” (pp. 424-27) Reinforcement approaches (pp. 430-434) Impact of cross-cultural values on motivation (pp. 436- 39)
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Learning Objectives Explain why an understanding of motivation is important to managers. Differentiate between content and process theories of motivation. Compare different approaches to behavior reinforcement. After studying this chapter, you should be able to:
Background image of page 2
Why Care About Motivation? Research suggests that motivated employees tend to: Work harder (and smarter) Encourage co-workers to work hard (enthusiasm is contagious) Offer ideas for improving the organization Refer acquaintances for employment Act as “goodwill ambassadors” for the company in the community
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
The Importance of Motivation “I am convinced that employees who are satisfied, even delighted, with their jobs make better spouses, better parents, better t-ball coaches, better Girl Scout leaders, and the like than those who see their work as a necessary evil. The ripple effect that begins when you create a WOW! culture driven by service excellence has results that are more far-reaching that we can know. This kind of impact can’t be easily duplicated by competitors… because it is driven, supported, and sustained by the people in the organization.” -Al Stubblefield, CEO, Baptist Health Care
Background image of page 4
The Importance of Motivation “In my experience, the thing that has the most significant impact on a movie’s budget -- but never shows up in a budget -- is morale. If you have low morale, for every $1 you spend, you get about 25 cents of value. If you have high morale, for every $1 you spend, you get about $3 of value. Companies should pay much more attention to morale.” -Brad Bird, Pixar
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Motivation A set of forces that energize, direct, and sustain behavior. These forces can come from the person (push) or the environment (pull) that surrounds the person.
Background image of page 6
Push & Pull Forces Push forces : Needs, attitudes, goals Pull forces : Characteristics of job or work situation
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Diagnosing Motivational Problems – Ask the Doc! A manager assumes an employee is lazy because her sales calls are below avg., when in reality she feels the incentive structure is unfair and doesn’t give her full effort. Proper diagnosis: Misdiagnosis: PUSH PULL
Background image of page 8
Diagnosing Motivational Problems – Ask the Doc!
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 10
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/07/2010 for the course FIN 3403 taught by Professor Keys during the Spring '10 term at Florida Southern College.

Page1 / 108

Review Exam 4 - Chs. 12-14 - Review: Chapter 12 Definition...

This preview shows document pages 1 - 10. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online