MGT3320 09

MGT3320 09 - 1 Distribution Management MGT 3320 Dan C...

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Unformatted text preview: 10/8/2009 1 Distribution Management MGT 3320 Dan C. Parris PhD Fall 2009 – Baylor University Order Fulfillment • Order Processing – Booking – Picking & Packing – Shipment Customer Service – Customer Service • Order Anticipation – Procurement – Receiving – Materials Management – Marketing Order Processing • High Customer Contact • High Payoff • High Informational Component 10/8/2009 2 Booking • Customer Validation • Data Entry • Credit Approval Pricin • Pricing • Change Processing • Availability Check • Delivery Projection Picking & Packing • Order Parsing • Pick Location • Consolidation Packagin • Packaging • Labeling • Staging • Backorder Shipment • Routing • Dispatch • Physical Expediting Recordin • Recording 10/8/2009 3 Customer Service • Communication • Order Monitoring • Error Correction Problem Solvin • Problem Solving Order Anticipation • Low Customer Contact • High Level of Prediction • High Level of Uncertainty...
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  • Fall '09
  • Parris
  • Management, Baylor University, Procurement Receiving Materials Management Marketing, Order Anticipation, Mean Forecast Error, Customer Profit Potential, Demand Anticipation

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MGT3320 09 - 1 Distribution Management MGT 3320 Dan C...

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