com140_week3_reading1 - Axia College Material Writing...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Axia College Material Writing Different Kinds of Messages Whether you write an informative, positive, or negative message depends on the situation. If a shipment just arrived in the warehouse, you would send an informative message to another department to inform workers. If your boss told you everyone on your team is getting a raise because last quarter’s sales increased, you would send a positive message. If your company cannot finish a project in time, and you know it will adversely affect another party, you would send a negative message. Many times, you must also blend informative, positive, and negative information in the same message. How to Organize the Information in a Message Whether you deliver an informative, positive, negative, or combination message, you must organize the content in a way that makes sense. Recall that organization is the stage in the writing process that occurs during drafting but before editing. Introduction The introduction sets the stage for what will follow. The key function is to announce the purpose of the message and summarize what will follow. The introduction of an informative message may be background information or follow-up. The introduction of a positive message is good news, which should be stated immediately. The introduction of a negative message is some information to state before you mention the bad news. Body In the body of your message, provide all information necessary to accomplish the purpose of your message. Present the background of the subject, clarify necessary information, and provide the message’s details. Answer all potential questions readers might have to eliminate the need for further correspondence. In an informative message, you may expect the reader’s reaction to be neutral. As in any other business document, make the benefits for the reader the primary focus. This is known as using reader-centered messages— You messages—instead of writer-centered messages— I messages. Conclusion Close with a positive message that builds goodwill and looks to the future. The conclusion must move the information from the message to the reader, which indicates the reader’s needs are your primary concern. How to Craft Effective Informative Messages
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/08/2010 for the course COM Com140 taught by Professor Rika during the Spring '10 term at North Dakota.

Page1 / 5

com140_week3_reading1 - Axia College Material Writing...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online