BS 2 Value Chain--Key - 201 Value Chain BS 2 Value Chain...

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201 Value Chain BS 2 Value Chain Primary activity Inbound logistics – 1. warehouse 2. track incoming material orders Operation Outbound – delivery Marketing/sales Post sales Supporting activity Procurement - buy materials Human resources – hire, pay, train, retain Technology - research and development Infrastructure – 1. employee-centric culture 2. computer software/info system 3. enhance the company’s ability 4. receives, inventories and warehouses non-defective product returns 1. ________________ relate directly to the actual creation, development, manufacture, distribution, sale and servicing of a product a. primary activities b. support activities c. secondary activities d. upstream activities e. downstream activities 2. Muriel hires people to work in the payroll department of a large corporation. Her job can be described as a. a support activity b. infrastructure c. human resource management that supports infrastructure d. a and c e. none of the above 3. ________________ occur closer to the raw materials, further from the consumer end of the value chain a. primary activities b. support activities c. secondary activities d. upstream activities e. downstream activities
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201 Value Chain 4. A company is known for its employee-centric culture . What part of the value chain model best encapsulates the culture of this company and how it impacts its creation of value? a. Operations b. Service c. Human resource management d. Infrastructure e. None of the above 5. Philip programs computer software used to ensure safe on-time delivery of the dairy products his company packages. His job can be described as a. a support activity b. infrastructure c. infrastructure that supports outbound logistics d. all of the above e. none of the above 6. Jane hires machinists who maintain and repair manufacturing equipment. Her job is part of
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This note was uploaded on 03/08/2010 for the course ACCY 201 taught by Professor Curtis during the Fall '08 term at University of Illinois at Urbana–Champaign.

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BS 2 Value Chain--Key - 201 Value Chain BS 2 Value Chain...

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