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Unformatted text preview: Outline Bus 107 Midterm I I On Conflict Resolution – Thomas and Kilmann’s model of conflict modes is among the standards in understanding outcomes and approaches when measuring assertiveness and cooperativeness. a. Provide an illustration of the model and a description of each major measure/component b. Connect your illustration with a scenario – for example, what is the projected outcome (that is to say, conflict resolution) of when the measure of assertiveness connects with the measure of cooperativeness. Explain. c. Lastly, illustrate the PRAM model of negotiation and discuss its effectiveness as resolving or minimizing conflict. Rule Five Types of Relationships to Conflict ( Thomas-Kilmann, pg388 ):- People are the real reason for conflict when Orgs. or Groups- Two important components of this model, in regards to reaction for the 5 conflicts o 1. Interaction to Goal Attainment ( Assertiveness ) o 2. Degree of Goal Compatibility ( Cooperation )- Most common reactions to conflict (5): o Avoidance- no interaction/assertiveness, no cooperation/goal compatibility Interaction is relatively low . Parties are not striving toward a compatible goal. o Accommodation – no interaction/assertiveness , high cooperation/compatible goals Goals are compatible However, Interactions are not important to the overall goal attainment EX: Two groups of students’ goals are to take a course, conflict arises when they can’t choose what time slot each group desires, however, overall goal is to take the course. o Competition – high assertiveness/interactions, no cooperation/goal compatibility “If all parties are striving for a goal, but only one can reach the goal” “…because the issue [assertiveness/interactions] was so important to each group, and the interests of the groups were incompatible [goal incompatibility], the result was competition.” o Collaboration - high assertiveness/interactions, high cooperation/compatible goals EX: Conflict: which courses to teach first semester, which to teach in the second? They would have to refocus on the Goals, to result in compatible goals and higher interactions o Compromise- moderate assertiveness/interactions, moderate cooperation/compatible goals “…parties interact with others striving to achieve goals, but they may not aggressively pursue goal attainment [assertiveness] in either a competitive or collaborative manner because the interactions are not important to goal attainment.” “On the other hand, the parties may neither avoid one another nor be accommodating because the interactions are somewhat important.” A party usually gives up something because the interactions/assertiveness is moderately important, no regret....
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This note was uploaded on 03/08/2010 for the course BUS Bus 107 taught by Professor Jasso during the Fall '09 term at UC Riverside.
- Fall '09