2009-hsc-exam-business-services - 2009 HIGHER SCHOOL...

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Unformatted text preview: 2009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services General Instructions • Reading time – 5 minutes • Working time – 2 hours • Write using black or blue pen • Board-approved calculators may be used • Write your Centre Number and Student Number at the top of pages 9, 11, 13 and 15 Total marks – 80 Section I Pages 2–5 15 marks • Attempt Questions 1–15 • Allow about 15 minutes for this section Section II Pages 9–15 35 marks • Attempt Questions 16–19 • Allow about 45 minutes for this section Section III Page 17 30 marks • Attempt TWO questions from Questions 20–22 • Allow about 1 hour for this section 110 Section I 15 marks Attempt Questions 1–15 Allow about 15 minutes for this section Use the multiple-choice answer sheet for Questions 1–15. 1 What is the first step an employee should take when a photocopier is not operating correctly? (A) Call a technician (B) Check the paper supply (C) Check the display panel (D) Undertake further training 2 What does hazard identification include? (A) Updating emergency procedures (B) Providing a copy of OHS legislation (C) Checking your work area during work hours (D) Using correct personal protection equipment 3 What style of correspondence is most easily understood? (A) Clear, coded, correct (B) Clear, concise, correct (C) Coded, clear, concise (D) Coded, concise, correct 4 Why is it important for a team to adhere to a timeline? (A) To achieve goals (B) To decide staff promotions (C) To determine team member salaries (D) To delegate tasks according to skills – 2 – 5 How do you ensure that you have correctly understood a telephone call? (A) Reply courteously (B) Refer to a manual (C) Summarise and clarify (D) Record the conversation electronically 6 What is reduced when filing bank statements numerically? (A) Filing space (B) File capacity (C) Retrieval time (D) Use of calculators 7 Your business has received a hard copy of a publication. What is the best way to ensure that all internal staff will read it? (A) Pin it on the noticeboard (B) Email the document to all staff (C) Put a copy of the document in staff pigeon holes (D) Attach a circulation slip to the document before distribution 8 What is the name given to a person or business that is owed money? (A) Client (B) Debtor (C) Auditor (D) Creditor 9 What is the purpose of an assets register? (A) To allocate resources (B) To monitor company vehicle usage (C) To log the rate of equipment usage (D) To record details of business equipment – 3 – 10 What is an outcome of enterprise bargaining? (A) An award (B) A certified agreement (C) A workplacement contract (D) An employment certificate 11 What information could be found on an organisation’s intranet but not on their internet site?...
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This note was uploaded on 03/07/2010 for the course GENERAL MA General Ma taught by Professor Not sure during the Spring '10 term at École Normale Supérieure.

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2009-hsc-exam-business-services - 2009 HIGHER SCHOOL...

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