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Unformatted text preview: Comm. Test ch7-10 Listening is the active process of making meaning out of another persons spoken message. You have to make yourself listen, and you have to create meaning from what you hear. It deals with spoken messages. Effective listening is listening with the conscious and explicit goal of understanding what the speaker is attempting to communicate. Its important because we do it so much of the time; we spend about half of our waking hours listening. Misconceptions: Hearing is the same as listening: Hearing is merely the perception of sound. Listening is the active process of paying attention to sound, assigning meaning to it, and responding to it. They are related but separate processes. Listening is natural and effortless: Listening is a learned skill, not an innate one. We have to be taught to listen effectively, either through experience or instruction. People vary in listening abilities. You can improve listening through training and education. All listeners hear the same thing: our perceptions of what we see and hear are limited by our experiences, bias, gender, and culture. I ts safer to assume that all listeners are hearing something slightly different since we filter messages through our unique experiences and biases. Culture affects listening behavior, especially considering the aspect of time. Individualistic cultures value direct, straightforward, to-the-point communication and are impatient with longwinded speakers. Collectivistic cultures value social harmony over efficiency and pay closer attention to nonverbal behaviors and contextual cues to determine meaning. Stages of effective listening: HURIER model Hearing: the physical process of perceiving sound, the first step in effective listening. Physically perceived sound. Understanding: comprehend the meanings of what you hear, if youre uncertain you should ask the speaker questions to check your understanding. Comprehending words we have heard. Remembering: being able to store something in your memory and retrieve it when needed. I t can help avoid awkward situations. I ts a skill you can practice and improve. Mnemonic devices are t ricks that can improve our memory like acronyms and songs, using them can significantly improve memory. Storing ideas in memory. Interpreting: pay attention to all the speakers verbal and non verbal behaviors so as to assign meaning to what they have said, then signal your interpretation to the speaker. Signaling lets them know you follow what theyre saying and allows you to confirm your interpretations. Assigning meaning to what youve heard. Evaluating: you judge whether you think the message is t rue. Separate facts from opinion and t ry to determine why the speaker is saying what they are....
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This note was uploaded on 03/10/2010 for the course CH 102 taught by Professor Atkins during the Spring '10 term at A.T. Still University.
- Spring '10