KM_IS_ROCKET_Nokia - Knowledge Management and Information...

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1 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Key note presentation for ROCKET Workshop in ICE 2003 Knowledge Management and Information Systems – Finding a Sociotechnical Golden Mean
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2 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Structure of this presentation • Brief introduction to Nokia • Searching for a sociotehcnical golden mean Knowledge and Information Species Four paradigms and two interpretations Semantics KM Systems and Technologies Finding the sociotechnical golden mean • Collaboration and System Engineering • E-learning – mobility and general references
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3 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Nokia Research Center within Nokia Focusing on future technologies Nokia Research Center Nokia Ventures Organization Nokia Mobile Phones Nokia Networks Market Future Existing Existing Future Technology
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4 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Changing economic and social environment Fundamental changes taking place: Globalization Digital revolution Knowledge-based economy Specific communications industry topics: Consolidation is continuing Convergence Telecom, IT, consumer electronics and media industries Most important of all Usage is the main driver of growth Others 3G Infrastructure market share Nokia >37% Others Mobile Phone market share Nokia >30%
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5 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Distinctive Way of Operating - The Nokia Way Culture Values Attitudes Management Behavior
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6 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Nokia Values Customer Satisfaction Respect for the Individual Achievement Continuous Learning
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7 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 The Right Balance between Leadership and Management Clear targets Common management principles and tools Common modular processes Customer Satisfaction Respect for the Individual Achievement Continuous Learning
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8 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 KM -- Searching for a Sociotechnical Golden Mean System-theoretical approach to Knowledge Management Management of Information Humanistic approach to Knowledge Management Leadership, Management of People Sociotechnical approach to Knowledge Management Combining the advantages of both approaches What are the philosophical categories for information and knowledge? CONCEPTS: Ontology (in philosophy) concerns beliefs about the form and nature of reality Epistemology concerns the nature of knowledge and the relationship between those who know and knowing
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9 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M. ICE2003 Four Paradigms and Two Interpretations Paradigms [Yolles] 1) Positivism 2) Post-positivism 3) Critical Theory Postmodernism Poststructuralism 4) Constructivism Interpretations of Information [Virtanen] n Quantitative, based on probability n Qualitative interpretation in n Communication, n Presentation, and n Processing
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10 © NOKIA ICE2003 ROCKET.PPT / 18-06-2003 / J.M.
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KM_IS_ROCKET_Nokia - Knowledge Management and Information...

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