ITSD_VL10_2007_KM System

ITSD_VL10_2007_KM System - Knowledge Management Systems...

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6/24/2007 Knowledge Management Systems Invited Lecturer: Dipl.-Psych. Bertolt Meyer Lecture Series System analysis and design
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6/24/2007 Knowledge Management Systems 2 Agenda 1 Introduction: Knowledge, Management, & Systems 2 2nd Generation Knowledge Management Concepts 3 2nd Generation Knowledge Management Case Study 4 3rd Generation Knowledge Management Systems Concepts 5 3rd Generation Knowledge Management System Example
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6/24/2007 Knowledge Management Systems 3 Agenda 1 Introduction: Knowledge, Management, & Systems 2 2nd Generation Knowledge Management Concepts 3 2nd Generation Knowledge Management Case Study 4 3rd Generation Knowledge Management Systems Concepts 5 3rd Generation Knowledge Management System Example
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6/24/2007 Knowledge Management Systems 4 Knowledge: ordered Information, whose order exists only for the person who knows „Knowledge is organized information that facilitates answers to meaningful questions. “ von Rauchhaupt, U. (2005). Wittgensteins Klarinette - Gegenwart und Zukunft des Wissens . Berlin: Berliner Taschenbuch Verlag, S.96. „Knowledge is defined as a set of structural connectivity patterns. Its contents have proven to be viable for the achievement of goals.“ Meyer, B., & Sugiyama, K. (2007). The concept of knowledge in KM: a dimensional model. Journal of Knowledge Management, 11 (1), 17-35, p. 18 Information Knowledge Data Perception Order Shaping Differentiation Meaning Integration (Sense)
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6/24/2007 Knowledge Management Systems 5 Knowledge as interpreted symbol structures Knowledge Information Data Learning Elaboration Data Interpretation Interpreted symbol structures - used to interpret data, elaborate on information, and learn - used within decision steps Interpreted symbols and symbol structures - input to a decision step - output from a decision step Observed, uninterpreted symbols - signs, character sequences, patterns Knowledge is created in interpreting of information in the context of acting and/or decision making Aamodt, A. & Nygard, M. (1995). Different Roles and Mutual Dependencies of Data, Information, and Knowledge - An AI Perspective on Their Integration. Data and Knowledge Engineering, 16 , 191-222.
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6/24/2007 Knowledge Management Systems 6 Knowledge: Interpreted information in context Data: Light perceived by the eyes and converted into electric signals („click click click click“), which are transmitted to the visual cortex • Information (Data, interpreted by the visual cortex): Figure/background, round, light/dark, grey, red. .. Knowledge: Berlin TV tower at Alexanderplatz, highest building in Berlins, Landmark of former East-Berlin (e.t.c.)… (Interpretation of Information by means of prior knowledge)
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6/24/2007 Knowledge Management Systems 7 Knowledge Management definitions „Knowledge management refers to the conscious and systematic handling of knowledge as a resource and its target-oriented use of knowledge in organizations. Knowledge Management spans the entirety of all concepts, strategies and methods for creating an intelligent and learning organization. In this sense, Man, organization, and technology form the three pillars of KM.“
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This note was uploaded on 03/12/2010 for the course ECON CRM taught by Professor Prof during the Spring '10 term at École Normale Supérieure.

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ITSD_VL10_2007_KM System - Knowledge Management Systems...

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