ITSD_VL10_2007_KM System - Knowledge Management Systems...

6/24/2007
Knowledge Management Systems
Invited Lecturer: Dipl.-Psych. Bertolt Meyer
Lecture Series System analysis and design

6/24/2007 Knowledge Management Systems 2
Agenda
1 Introduction: Knowledge, Management, & Systems
2 2nd Generation Knowledge Management Concepts
3 2nd Generation Knowledge Management Case Study
4 3rd Generation Knowledge Management Systems Concepts
5 3rd Generation Knowledge Management System Example

6/24/2007 Knowledge Management Systems 3
Agenda
1 Introduction: Knowledge, Management, & Systems
2 2nd Generation Knowledge Management Concepts
3 2nd Generation Knowledge Management Case Study
4 3rd Generation Knowledge Management Systems Concepts
5 3rd Generation Knowledge Management System Example

6/24/2007 Knowledge Management Systems 4
Knowledge: ordered Information, whose order exists
only for the person who knows
• „Knowledge is organized information that facilitates answers to meaningful
questions. “
von Rauchhaupt, U. (2005). Wittgensteins Klarinette - Gegenwart und Zukunft des Wissens . Berlin: Berliner Taschenbuch Verlag, S.96.
• „Knowledge is defined as a set of structural connectivity patterns. Its contents
have proven to be viable for the achievement of goals.“
Meyer, B., & Sugiyama, K. (2007). The concept of knowledge in KM: a dimensional model. Journal of Knowledge
Management, 11 (1), 17-35, p. 18
Information
Knowledge
Data
Perception
Order Shaping
Differentiation
Meaning
Integration (Sense)

6/24/2007 Knowledge Management Systems 5
Knowledge as interpreted symbol structures
Knowledge
Information
Data
Learning
Elaboration
Data
Interpretation
Interpreted symbol structures
- used to interpret data, elaborate on information, and learn
- used within decision steps
Interpreted symbols and symbol structures
- input to a decision step
- output from a decision step
Observed, uninterpreted symbols
- signs, character sequences, patterns
Knowledge is created in interpreting of information in the context of acting
and/or decision making
Aamodt, A. & Nygard, M. (1995). Different Roles and Mutual Dependencies of Data, Information, and Knowledge
- An AI Perspective on Their Integration. Data and Knowledge Engineering, 16 , 191-222.

6/24/2007 Knowledge Management Systems 6
Knowledge: Interpreted information in context
• Data: Light perceived by the eyes and converted
into electric signals („click click click click“), which
are transmitted to the visual cortex
• Information (Data, interpreted by the visual
cortex): Figure/background, round, light/dark,
grey, red...
• Knowledge: Berlin TV tower at Alexanderplatz,
highest building in Berlins, Landmark of former
East-Berlin (e.t.c.)… (Interpretation of Information
by means of prior knowledge)

6/24/2007 Knowledge Management Systems 7
Knowledge Management definitions
„Knowledge management refers to the conscious and systematic
handling of knowledge as a resource and its target-oriented use of
knowledge in organizations. Knowledge Management spans the
entirety of all concepts, strategies and methods for creating an
intelligent and learning organization. In this sense, Man, organization,
and technology form the three pillars of KM.“