Siebel-SAP+Comparision

Siebel-SAP+Comparision - Nucleus Research 20055CRM Siebel...

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第三方分析机构对于产品的评价
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“Nucleus Research” 2005 5 月对 CRM 产品的评测得分 Overall Deployment Adoption Support Vendor Business Impact Siebel Microsoft Great Plains Oracle Microsoft CRM PeopleSoft mySAP CRM Source: Nucleus Research Scorecard, May 2005 Scale indicates from high 5= , 4= , 3= , 2= , 1= , to low rating 4.0 4.0 3.8 3.2 2.8 4.2 4 4 4 4 5 Guide to the ratings: Overall score is a composite score indicating the solution’s ability to deliver ROI based on the following factors: Deployment is how easily and quickly the solution can be deployed. Adoption is based on usability and the potential scalability of adoption. Support is based on the ability of the solution to function with limited internal support costs. Business impact measures the potential of the solution to deliver returns through clear and repeatable benefits. Vendor is the vendor’s track record and ability to help the customer Maximize ROI. Products were ranked by participants in each category from a high of 5 to a low of 1.
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Gartner 对于 CRM 厂商的评价 —— 本项目关键的客户服务与支持 和现场服务两个领域, Siebel 产品远远领先于 SAP 现场服务 - 2005 B2B CRM 客户服务与支持 - 2005 B2C CRM Sales
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Forrester Wave: Enterprise CRM Suites, Q205 “Siebel continues to lead the pack. Siebel continues to offer the most comprehensive solution set for enterprise- class organizations . The company offers the largest array of front-office solutions tailored to specific industry challenges and opportunities. Siebel touts a new approach
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Siebel-SAP+Comparision - Nucleus Research 20055CRM Siebel...

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