Lecture Eleven - LAW 525 Law of the Marketplace Class...

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LAW 525 – Law of the Marketplace Class Eleven Tuesday, November 11, 2008 Dr. Kernaghan Webb Department of Law and Business Ted Rogers School of Management Ryerson University
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Last class – Business and Personal Information Protection Law What is personal information protection law? What level of government is responsible for its administration? What sort of business activity is affected by the law? What are the consequences of non-compliance? What sort of risk management practices can businesses apply to personal information protection issues?
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This class Review 2 nd Mid-term test Finish Personal Information Protection and Law Non-Court Business-Consumer Redress (NCBCR) What is NCBCR? What types of NCBCR are there? What are the legal aspects of NCBCR? What sort of risk management practices apply to NCBCR?
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Non-Court Based Business- Consumer Redress (NCBCR) Why would businesses create NCBCR systems? Maintain good customer relations and customer base Reduce uncertainty associated with redress Reduce costs Why would consumers use NCBCR? Quicker Less costly Less intimidating
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Cdn Motor Vehicle Arbitration Plan (CAMVAP) Created in 1994 Free for consumers, paid by participating auto manufacturers Started first in Ontario, with encouragement from Ontario government Consumer does not commit to CAMVAP at time of purchase. Consumer has option of going to court Once CAMVAP chosen, consumer gives up right to use court and recognizes arbitrator’s decision as final
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CAMVAP Procedure Consumer must first bring complaint to manufacturer and authorized dealer
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This note was uploaded on 03/15/2010 for the course BUSINESS MGT200 taught by Professor Manjuris during the Spring '08 term at Ryerson.

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Lecture Eleven - LAW 525 Law of the Marketplace Class...

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