Unformatted text preview: working directly with referrals would be able to see 50 clients per month, instead of ~O, with an expected success rate of 80%, instead of 75%. If the reorganized agency retained all 15 of its current employees, there would be 5 screeners and referrers to 10 caseworkers. New clients would be expect~o enter the system and drop out at the current rates. The department overseeing the agency's management would like a comparison of system performance measures under the two arrangements <and possibly a third that incorporates principles of each extreme alternative}. In particular, it would like to know: How is the size of the client population affected? How many clients are receiving attention? Of these, how many have 'their cases solved? Hence, what is the overall success rate? And how many clients are dropping out of the system?...
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