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Social_Service_Delivery_System

Social_Service_Delivery_System - S ocial S ervice D elivery...

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Social Service Delivery System A system is being considered with an eye ~oward changing it. While being able to characterize the system with symbolic conventions is helpful in schematizing system operations, we usually want performance measures for evaluating outcomes of alternative arrangements. In this case we might ask: · How is the size of the client population affected? · How many clients are receiving attention? · Of these, how many have their cases solved? Hence, what is the success rate? · How many drop out of the system?
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Information Base: · The agency employs 15 caseworkers. · Each employee can handle a caseload of 40 clients per month. · Caseworker-s have an average success rate of 75X, thus they fail 25% of the time. · At some starting time, the client population is 1,500. · About 20% of clients drop out. How can this information be used? Recall that rates determine levels and are in a sense redundant, in so far as they can always be recovered rom the differences between levels at two points in time.
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We want to write down the equations that determine the critical levels of the system.
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