managing_diversity_574 - Managing Diversity Diversity What...

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Unformatted text preview: Managing Diversity Diversity What Is Diversity? What Although definitions vary, diversity simply refers to Although human characteristics that make people different from one another from Individual characteristics over which a person has Individual little or no control include biologically determined characteristics such as race, sex, age, and certain physical attributes, as well as the family and society into which he or she is born. into It is important to keep in mind the distinction It between the sources of diversity and the diversity itself. Without this distinction, stereotyping tends to occur. occur. Diversity in Organizations Diversity African Americans Women Asian Americans Older workers Older Latinos (Hispanic Americans) People with disabilities The foreign born Homosexuals Glass Ceiling Glass Old Boys’ Network: An informal social Old and business network of high-level male executives that typically excludes women and minorities. Access to the old boys’ network is often an important factor in career advancement. advancement. Management of Diversity The set of activities involved in integrating nontraditional employees (women and minorities) into the work force and using their diversity to the firm’s competitive advantage. firm’s Diversity as an Asset Diversity Greater creativity. Employee diversity can stimulate Employee consideration of less obvious alternatives. consideration Better problem solving. Homogenous groups are Homogenous prone to a phenomenon called groupthink, in which all members quickly converge on a mistaken solution because they share the same mindset and view the problem through the lens of conformity. problem Greater system flexibility. In today’s rapidly In changing business environments, flexibility is an important characteristic of successful firms. important Challenges in Managing Employee Diversity Diversity Valuing Employee Diversity In some ways, the idea that diversity is good runs In counter to the “melting pot” tradition. counter How far should management go in adapting HR How programs to diverse employee groups? programs Individual versus Group Fairness Universal Concept of Management: The management concept holding that all management practices should be standardized. standardized. Cultural Relativity Concept of Management: The The management concept holding that management practices should be molded to the different sets of values, beliefs, attitudes, and behaviors exhibited by a diverse work force. attitudes, Challenges in Managing Employee Diversity Diversity Resistance to Change Although employee diversity is a fact of life, the Although dominant groups in organizations are still composed of white men. composed Group Cohesiveness and Interpersonal Group Conflict Conflict Employee diversity can also lead to open conflict Employee and chaos if there is mistrust and lack of respect among groups; segmented communication networks networks One study found that most communication within One organizations occurs between members of the same sex and race. same Challenges in Managing Employee Diversity Diversity Resentment In a vast majority of U.S. organizations, equal In employment opportunity (EEO) was a forced change rather than a voluntary one. rather While women and minorities may view a firm's “cultural While diversity policy” as a commitment to improving their chances for advancement, white men may see it as a threat. threat. Backlash Challenges in Managing Employee Diversity Diversity Retention The job satisfaction levels of women and The minorities are often lower than those of white men. men. Competition for Opportunities As minority populations grow in the U.S., As competition for jobs and opportunities is likely to become much stronger. to Improving the Management of Diversity Diversity Adopt an inclusive definition of diversity that Adopt addresses all kinds of differences among employees, including (but not limited to) race and gender. and Make sure that top management is not only Make committed to establishing a diversity program but also communicates that commitment directly to all employees. directly Improving the Management of Diversity Diversity Diversity training programs: Programs that Diversity provide diversity awareness training and educate employees on specific cultural and sex differences and how to respond to these in the workplace. workplace. Avoid one-shot training efforts that stir up emotions Avoid without channeling them in productive directions. Use ongoing training that encompasses diversity as only one facet of needed change in the corporate culture. culture. Improving the Management of Diversity Diversity Support Groups: A group established by an Support employer to provide a nurturing climate for employees who would otherwise feel isolated or alienated. or Accommodation of family needs: Day Care Alternative work patterns Senior mentoring programs Apprenticeships Improving the Management of Diversity Diversity Communication standards Organized activities Diversity audits A review of the effectiveness of an organization’s review diversity management program. diversity Management responsibility and accountability Some Warnings Some Avoid the promotion of stereotypes Don’t confuse diversity with Equal Don’t Employment Opportunity Employment Don’t confuse diversity with performance ...
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This note was uploaded on 03/21/2010 for the course KNOWLEDGE 5654 taught by Professor Mr.david during the Spring '10 term at IESE Business School.

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