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Unformatted text preview: When responding to a customer request for an adjustment, it is usually sensible to assume that ______. Question 7 If a customer requesting an adjustment is at fault for the problem, the best response is to______. Question 8 When responding to a request for adjustment when a third party is at fault, the best approach is to ______. Question 9 When responding to a customer complaint about one of your companys services, you should______. Question 10 When asking questions in a request message______....
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- Spring '10