This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: When responding to a customer request for an adjustment, it is usually sensible to assume that ______. Question 7 If a customer requesting an adjustment is at fault for the problem, the best response is to______. Question 8 When responding to a request for adjustment when a third party is at fault, the best approach is to ______. Question 9 When responding to a customer complaint about one of your company’s services, you should______. Question 10 When asking questions in a request message______....
View Full Document
- Spring '10
- Business, Electronic media, set flush right