Organizational_Behavior_Ch03

Organizational_Behavior_Ch03 - Chapter 3 Emotions Attitudes...

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Chapter 3
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Emotions, Attitudes, and Job Satisfaction Chapter at a Glance OB has increasingly been emphasizing emotional aspects in addition to cog- nitive factors. As you read Chapter 3, keep in mind these study topics . FOUNDATIONS OF EMOTIONS AND MOODS Functions Served by Emotions Major Emotions and Their Subcategories Self-conscious versus Social Emotions Positive and Negative Affectivity EMOTIONS AND MOODS IN ACTION Affective Events Theory Emotional Labor Emotional Intelligence Emotions and Organizational Behavior Emotions and Culture ATTITUDES Attitudes and Behavior Attitudes and the Workplace Attitudes and Cognitive Consistency JOB SATISFACTION Concepts and Measures Job Satisfaction and Performance CHAPTER 3 STUDY GUIDE It’s not only how people think but how they feel
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Z ach Johnson, holding the lead at one over par in the 2007 Masters golf tournament, slouched in the locker room, averting his eyes from a television because he was afraid that Tiger Woods would overcome the lead he held. He didn’t steal a peek until Woods’s shot missed the hole. Finally, the tears started to come. Queried earlier by a fan as to how he was feeling, Johnson replied: “My legs are numb from the knees down. . . . I’m not sure they’re still at- tached to my body.” The setup at the Masters was polar- izing. Some players felt it was the ulti- mate test, while others reviled it for the numbing difficulty that drained away much of the excitement of the traditional Masters tournaments. Although this was only Johnson’s second major tour victory, he had a his- tory of never being afraid to win. In the past, he had shown strong determina- tion against long odds in football, golf, soccer, and a three-point basketball shooting contest. His emotions had al- ways served him well. 1 62 Foundations of Emotions and Moods As noted earlier, emotions, moods, and some of their related concepts have be- come increasingly important in the study of organizational behavior. We start our discussion of this increasingly important topic area by defining emotions and their relatives and showing the relationships among them. Here, Figure 3.1 shows emo- tions, moods, values, and attitudes and uses affects as an umbrella term encom- passing all of these. 2 Affects is a generic term that covers a broad range of feelings that individu- als express. 3 Affects encompass emotions, moods, attitudes, and values. Emotions are intense feelings that are directed at someone or something. Emotions always have an object, something triggers them. Moods are less intense as compared with emotions, and frequently, although not always, lack a contextual stimulus. Moods are less intense as compared with emo- tions, and they frequently lack a contextual stimulus. Emotions
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This note was uploaded on 03/21/2010 for the course NA MGT 307 taught by Professor Unknown during the Spring '10 term at University of Phoenix.

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Organizational_Behavior_Ch03 - Chapter 3 Emotions Attitudes...

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