Organizational_Behavior_Ch02

Organizational_Behavior_Ch02 - Chapter 2 Values,...

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Unformatted text preview: Chapter 2 Values, Personality, and Individual Differences Chapter at a Glance Chapter 2 introduces the importance of values, personality, stress, and indi- vidual differences in the study of todays work settings. As you read Chapter 2, keep in mind these study topics. VALUES Individual Values Values across National Cultures PERSONALITY What Is Personality? Personality and Development Personality and the Self-Concept HOW PERSONALITIES DIFFER Big Five Personality Traits Social Traits Personal Conception Traits Self-Monitoring Emotional Adjustment Traits PERSONALITY AND STRESS Sources of Stress Stress and Performance Stress and Health Stress Management INDIVIDUAL DIFFERENCES AND DIVERSITY Equal Employment Opportunity Demography and Individual Differences Aptitude and Ability Managing Diversity and Individual Differences CHAPTER 2 STUDY GUIDE People are different O tto Duffner opened the Bei Otto German restaurant with a small bakery and later a butcher shop and del- icatessen in Bangkok, Thailand, in July 1984. It has enjoyed steady growth amid much com- petition ever since. Otto says: As Ger- mans, we follow a strict way of life, well organ- ized, tough and orderly, which is very different from the easy-going Thai way both in life and in business . . . simply say- ing, like the people here do, Mai Pen Rai (never mind) isnt good enough. I hate this attitude in terms of business. Otto enjoys what he is doing, even if sometimes it involves different origins, cultures, countries, languages, values, and backgrounds. He still wants to keep personal contact with his customers as well as listen to and talk with them. Ac- cording to Otto, Customers can instinc- tively feel whether someone welcomes them, treats them well, or just wants to relieve them of their money. Thai people comprise about 40% of his cus- tomers; another 10% are from other Asian countries such as Japan and Korea. The rest are Westerners, frequently people living in Bangkok who are em- ployed by embassies and international firms, and tourists. Otto works about 80 hours each week. For Otto, My hobby is my business. Otto Duffner and his German restaurant in Thailand illustrates well the notions of values, culture, personal- ity, and individual differences in OB. Each of these is extremely important in helping you understand organizational behavior. 1 Customers can instinctively feel whether someone wel- comes them, treats them well, or just wants to re- lieve them of their money. 34 Values Individual Values Values can be defined as broad preferences concerning appropriate courses of action or outcomes. As such, values reflect a persons sense of right and wrong or what ought to be....
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This note was uploaded on 03/21/2010 for the course NA MGT 307 taught by Professor Unknown during the Spring '10 term at University of Phoenix.

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Organizational_Behavior_Ch02 - Chapter 2 Values,...

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