OFFICAL - Here is part of a memo written by the head of...

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Here is part of a memo written by the head of sales to his sales reps, explaining how they should handle customer relations. Make changes to give it a clear forceful style. Translate these ideas into simple concise language. To begin to find meaning, determine which nouns could or should be verbs and who would do the action indicated by the verbs. For example, both interaction and utilization are two of several nouns that could be used as verbs. Then ask yourself who interacts and who uses. If no one is in the sentence who does these actions, then create someone. Next look at the big words and find a more common meaning which a reader will quickly understand. After you have translated this message into clear, direct style, make sure you have a clear introductory statement and a list the uses parallel structure To facilitate efficacious interaction with customers and to obviate factors and elements that are in the nature of unpredictable phenomena, establish certitude in the following areas before contacting a customer.
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This note was uploaded on 03/23/2010 for the course GEN 101 taught by Professor Sm during the Winter '10 term at University of Utah.

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OFFICAL - Here is part of a memo written by the head of...

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