Quiz Chapt 2 Zellner

Quiz Chapt 2 Zellner - MGT 301 Operations Management Spring...

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MGT 301 Operations Management Name: Mark Zellner Spring 2010 Instructor: D Kurt Haskell Quiz: Chapter 2 Due: 1. NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States. True False 2. The World Trade Organization has helped to significantly reduce tariffs around the world. True False 3. Production processes are being dispersed to take advantage of national differences in labor costs. True False 4. NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia. True False 5. One reason for global operations is to gain improvements in the supply chain. True False 6. A product will always be in the same stage of its product life cycle regardless of the country. True False 7. The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct. True False 8. An organization's strategy is its purpose or rationale for an organization's existence. True False 9. Operations strategies are implemented in the same way in all types of organizations. True False 10. Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service. True False
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An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation. True False 12. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value. True False 13. Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services. True False 14. The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization. True False 15. Decisions that involve what is to be made and what is to be purchased fall under the heading of supply chain management. True False 16. Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight. True False 17. Errors made within the location decision area may overwhelm efficiencies in other areas. True False 18. The PIMS study indicated that high ROI firms tend to have high product quality. True False 19. Southwest Airlines’ core competence is operations. True False 20. Critical success factors and core competencies are synonyms. True
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Quiz Chapt 2 Zellner - MGT 301 Operations Management Spring...

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