resnet_guide

resnet_guide - 3x of 54 ResNet Guide 2008/2009 University...

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Unformatted text preview: 3x of 54 ResNet Guide 2008/2009 University of British Columbia R-1 RESPONSIBILITIES RESNET POLICIES HELP 8 ResNet ResNet Guide 2008/2009 High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College ResNet 1 3 of 64 Setting up your computer for ResNet ResNet is a high-speed network that allows you to connect your computer to the internet from the comfort of your residence room. With ResNet, you don’t need a modem – you’re automatically connected whenever your computer is on. High-Speed Internet Access for UBC Residences www.it.ubc.ca/resnet To configure your computer for ResNet you will need to: 1. Install and configure your ethernet card and its associated d rivers Most computers come with an ethernet card already installed and already configured. In most cases, you can skip this step. For those who do not have an Ethernet card installed, please see the manufacturer’s instructions for details on how to install your ethernet card. For additional assistance, visit the ResNet Support section at www.it.ubc.ca/resnet. What you need to use ResNet 1. A desktop or laptop computer Your computer must have the following minimum system configurations: PC *Operating systems older than those listed will be supported on a best-effort basis only, as the manufacturers have stopped supporting older operating systems. Windows 2000, XP or Vista* Pentium or higher processor with a PCI bus (PCMCIA for notebooks) or USB interface 2. Plug in your ethernet cable Plug one end of the ethernet cable into the ethernet card through the port at the back of your computer, and the other end into the ResNet port on the wall.* Macintosh MacOS 9.0* or above Motorola 68040, PowerMac, iMac, G3 or above Open Transport v1.1 or later (MacTCP not supported) *Special set-up for Thunderbird, St. Andrew’s and shared rooms in Totem Park and Place Vanier: a. Two-jack replacements are available for Thunderbird. 2. An ethernet card If you live in Thunderbird and would like to use ResNet and ResTel (the residential telephone service), and your active ResNet outlet only has one jack, please contact the IT Service Centre at 604-822-2008 to upgrade to a two-outlet jack (one outlet for ResTel and the other for ResNet.) ResNet requires an ethernet card, also known as a Network Interface Card (NIC). Most newer computers have ethernet cards built-in. If you do not have an ethernet card installed, you can purchase one at most computer stores, including the UBC Bookstore. Clone ethernet cards, although less expensive, frequently cause problems and are strongly discouraged. We cannot guarantee they will work with ResNet, and do not offer support for them. 3. An ethernet cable There are different types of ethernet cables, some designed for internet, other for data transfer. Please ensure that you do not purchase a crossover cable. INTRODUCTION You will also need an ethernet cable. They can be purchased from a variety of places, including the UBC Bookstore. Please do not use homemade or non-approved cables. They can damage your ResNet Port, and you may have to pay for repairs. Note: ethernet cables look similar to telephone cords, but are a little bigger, and have 8 pins instead of 4. CONFIGURING TCP/IP SECURITY b. A mini-hub is needed for shared rooms in Totem Park and Place Vanier. To connect the minihub, plug the mini-hub into the ResNet port first, then plug the ethernet cables from each computer into the mini-hub. RESPONSIBILITIES If you live in a shared room in Totem Park or Place Vanier, and both you and your roommate want to use ResNet, you need a mini-hub, which allows two computers to connect to one ResNet port. Mini-hubs are provided by Housing and are included as part of your room’s inventory. If there is no minihub in your shared room, please contact your residence’s front desk staff. RESNET POLICIES HELP ResNet Guide 2008/2009 High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College 2 3 of 64 c. Select residences such as Thunderbird and St. Andrew’s have more than one ethernet port. • • In residences with more than one internet port, only one of the ports will be activated for use. Please check all ports in your unit to determine which port is active. The switching of active ports is possible, but please note there will be a charge associated with any change. • • • 3. Configure your computer to use Dynamic Host C onfiguration Protocol (DHCP) DHCP allows your computer to obtain an automatic IP Address each time you connect to the ResNet Network. Most computers are already configured in this manner and allow you to connect immediately after plugging your computer into your ResNet outlet. If your computer is not already configured in this manner, instructions on how to set up DHCP for your computer are provided below. For setup instructions for other operating systems, visit www.it.ubc.ca/resnet or contact the IT Service Centre Help Desk at 604-822-2008. • • • • Configuring TCP/IP Windows Vista • • Windows XP • Open Start > Control Panel > Network Connections > and double-click the Local Area Connection icon. Note: If you do not see this icon, your Network Interface Card may be improperly installed. • Select Internet Protocol (TCP/IP) and click on Properties. • Select the Obtain an IP address automatically and Obtain DNS server address automatically options. • Click on Advanced. • • Click on Properties. • INTRODUCTION Select the DNS tab. Remove the check mark beside the Register this connection’s addresses in DNS option. Ensure that the DNS server addresses, in order of use and Append these DNS suffixes (in order) boxes are empty; otherwise, select each entry and click the Remove button. Select the WINS tab. Ensure that the WINS addresses, in order of use box is empty; otherwise, select each entry and click the Remove button. Click OK to close the Advanced TCP/IP Settings dialog box. Click OK again to close the Internet Protocol (TCP/IP) Settings dialog box. Click Close to close the Local Area Connection Properties dialog box. Windows may copy some files and then ask to restart your computer. Click Yes to do so. Ensure that the Default gateways box is empty; otherwise, select each entry and click on the Remove button. CONFIGURING TCP/IP • SECURITY • • • RESPONSIBILITIES Click the Start button and select Network. Click Network and Sharing Center button in the window that appears. Click on the link on the left labelled Manage Network Connections. Double-click on the Local Area Connection icon. (If you do not see this icon, your Network Interface Card may be improperly installed.) Click on Properties. Click Continue if you are asked if you wish to continue. Select Internet Protocol Version 4 (TCT/IPv4) and click on Properties. Select the Obtain an IP address automatically and Obtain DNS server address automatically options. RESNET POLICIES HELP ResNet Guide 2008/2009 • • • • • • • • • • • Note: If your computer freezes or does not restart, unhook the ethernet cable from the back of the computer and reboot. Check to make sure you have the correct settings as instructed here, plug in the ethernet cable, and restart again. High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College Click on Advanced. Ensure that the Default gateways box is empty; otherwise, select each entry and click on the Remove button. Select the DNS tab. Remove the check mark beside the Register this connection’s address in DNS options. Ensure that the DNS server addresses, in order of use and Append these DNS suffixes (in order) boxes are empty; otherwise, select each entry and click the Remove button. Select the WINS tab. Ensure that the WINS addresses, in order of use box is empty; otherwise, select each entry and lick the Remove button. Click OK to close the Advance TCP/IP Settings dialogue box. Click OK again to close the Internet Protocol Version 4 (TCP/IPv4) Settings dialogue box. Click Close to close the Local Area Connections Properties dialogue box. Windows may copy some files and then as to restart your computer. Click Yes to do so. 3 3 of 64 Security – Protect your computer online Privacy Your valuable personal information (e.g. credit history, name and address) is often collected online through surveys and registrations for seemingly innocent sites and services. Since most of these sites have privacy policies that tell you what they intend to do with the data they collect, you can protect your computer by making sure you know how your personal information is being used before you provide it. Viruses You can get viruses through executable email attachments, downloadable programs, MS Word documents, and by not updating your operating system regularly. Viruses can destroy data stored on your computer, or allow an attacker to remotely control your machine. You can protect your computer by: • • • • • • • • • • • Running a personal firewall. • Using passwords that are difficult to guess, and changing them often. • Open System Preferences from the Apple menu. From the System Preferences menu, click on Network. Pull down the first Configure menu near the top of the screen, and select Built-in Ethernet. Make sure that the TCP/IP tab is selected. Pull down the Configure menu in the TCP/IP window and select Using DHCP. In the Domain Name Servers box, type in 137.82.1.1 on the first line and 142.103.1.1 on the second line. Under Search Domains, type in: ubc.ca Click on the Save button, then close the Network window. Restart your computer. Keeping your operating system up to date. • Macintosh OS X Installing only reputable software from reliable sources. Using an updated virus scanner.* *Sophos Anti-Virus is provided free to all UBC students, faculty and staff. You can download it at: w ww.it.ubc.ca/security/antivirus.html. You’re done – now you’re ready to surf the web! INTRODUCTION CONFIGURING TCP/IP SECURITY RESPONSIBILITIES RESNET POLICIES HELP ResNet Guide 2008/2009 High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College 4 3 of 64 Your Responsibilities as a ResNet User 3. You will connect your computer to ResNet in compliance w ith UBC Information Technology’s policy on IP addresses. UBC Information Technology and the Department of Housing and Conferences provide ResNet in selected residences in support of the academic mission of the University. ResNet does not provide unlimited access to the internet. Personal use of the internet is welcome as long as it does not consume excessive bandwidth and it complies with our responsible use guidelines. You are responsible for the use of the ResNet connection in your room. All documentation for ResNet referred to below is available on the ResNet website at w ww.it.ubc.ca/resnet. You must configure your computer to use DHCP to obtain an IP address (see “Setting Up Your Computer for ResNet”). If UBC Information Technology discovers the use of an unauthorized IP address on a particular ResNet connection, UBC Information Technology will disable that ResNet connection without advance notice. 4. You will abide by the responsible use policies for the n etwork. It is your responsibility to use ResNet appropriately and to comply with all University, Provincial, and Federal laws and regulations. Your use of ResNet must also conform to UBC’s policy on Responsible Use of Information Technology Facilities and Services, available at w ww.universitycounsel.ubc.ca/policies/ policies.html and the ResNet Service Agreement, available at w ww.it.ubc.ca/resnet. As a ResNet user, you agree that… 1. Your computer is compatible with ResNet The equipment you use to connect to ResNet must be compatible with UBC Information Technology’s standards and guidelines, as described in “What You Need to Use ResNet”. UBC Information Technology is not obligated to provide you with ResNet service if you do not comply with these requirements. Use of UBCnet, the University’s campus-wide data communications network, is subject to the same guidelines, (UBCnet is an integral part of the worldwide internet, and therefore acceptable use policies from several regional and national internet service providers are included by reference in the Responsible Use guidelines). Your equipment must comply with all relevant government standards and regulations. If it is determined that you are using sub-standard equipment (such as an inferior quality ethernet cable) that has damaged ResNet equipment or the data or phone outlet in your room, you may be responsible for repair charges. You must adhere to all laws and regulations pertaining to copyright and trademark, e.g. laws and regulations pertaining to software licensing and music files (MP3s). 2. You will use only your own computer on your ResNet c onnection. You agree to assist in the investigation of any violation of these guidelines or relevant legal statutes. It should be noted that some faculties and departments have their own policies governing computing and networking. You may be required to sign forms confirming your understanding of and agreement to abide by such policies. Each ResNet connection is intended to provide services to the resident(s) of the room and no one else. ResNet services may be used solely for your own purposes and may not be re-sold and/or used to connect other departments or individuals to ResNet. ResNet services and wiring may not be extended or retransmitted. Commercial use of a ResNet connection is strictly prohibited. INTRODUCTION CONFIGURING TCP/IP SECURITY RESPONSIBILITIES RESNET POLICIES HELP ResNet Guide 2008/2009 High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College 5. You will not use more than your fair share of the b andwidth on ResNet. 5 3 of 644 UBC Information Technology’s ResNet Policies ResNet Maintenance ResNet has a finite amount of available bandwidth, which is shared by all ResNet users. ResNet users who use excessive amounts of bandwidth adversely affect all other users’ access to the internet. ResNet users who operate Kazaa, BitTorrent, LimeWire, iMesh, FTP or similar servers/peer-to-peer applications commonly use excessive amounts of bandwidth. Excessive bandwidth abusers may have their connection limited or terminated with no advance notice. To minimize impact on ResNet users, planned maintenance and network changes are usually scheduled between 6 am and 8 am. During this period the network may be unavailable. Advance notice of downtime will be provided via the ResNet website at w ww.it.ubc.ca/resnet, as circumstances permit. Network Monitoring UBC Information Technology monitors the use of ResNet on a regular basis to ensure its efficient operation. It may also probe the computers on the network for their accessibility to internet intruders, and will notify ResNet users whose computers are found to be open to abuse over the network. These probes do not involve scanning a user’s hard drive. 6. You will maintain the security of your computer on the n etwork. You must be aware of what software and services are installed on your computer. It is recommended that you install monitoring/protective software (i.e. a “firewall”) to prevent unauthorized access to your computer over the network. In addition, anti-virus software is recommended. (See the ResNet webpage at w ww.it.ubc.ca/resnet for information on firewalls and anti-virus software, as well as how to protect yourself from harmful software that opens up your computer to abuse.) 7. Remember: you alone are responsible for the proper use o f your ResNet connection. If you violate these provisions you may be referred to the appropriate agencies for disciplinary action, where you are subject to the full range of University and governmental sanctions. Depending on the severity of the offence, these sanctions include but are not restricted to: • • • • • INTRODUCTION Termination of ResNet service without prior notice. Indefinite suspension of ResNet privileges and/or a fee to reinstate ResNet service. Residence standards action by the Department of Housing and Conferences in accordance with the Residence Contract Academic and/or legal sanction. Prosecution to the full extent of the law by Canadian policing agencies, e.g. RCMP. CONFIGURING TCP/IP SECURITY ResNet Penalty Box The ResNet penalty box prevents a small percentage of ResNet users from hogging bandwidth and making internet access slow for everyone. Less than ten per cent of ResNet users consume 80% of the available bandwidth to and from the internet. Most users will not notice the penalty box, as the use of email services, web browsing and playing games require relatively little bandwidth. Please check the ResNet website at www.it.ubc.ca/resnet for more information about the penalty box. RESPONSIBILITIES The penalty box is a fully automated system that monitors bandwidth usage and identifies top consumers of internet bandwidth on ResNet. Those who exceed the 24-hour bandwidth quota are placed in the ResNet penalty box where the amount of bandwidth they can consume is restricted. Being in the penalty box does not prevent you from connecting to the internet. However, it will affect the speed of downloads and uploads to and from off-campus sites. Connections to oncampus sites are not affected. Only those who download and/or upload large amounts of data will notice that performance is affected. This can easily be corrected by reducing the consumption of internet traffic. The system checks your status every 30 minutes and moves you in and out of the penalty box based on your usage over the last 24 hours. RESNET POLICIES HELP ResNet Guide 2008/2009 High-Speed Internet Access at The University of British Columbia Place Vanier, Totem Park, Ritsumeikan-UBC House, Fairview Crescent, Walter Gage, Marine Drive, Thunderbird Residence, VST, St. John’s College, Green College, Carey College, St. Andrew’s College 6 3 of 6 Need Help? The IT Service Centre Help Desk provides support for ResNet users, provided the hardware and software requirements set out in the ResNet Service Agreement (available on w ww.it.ubc.ca/ resnet) have been met. Before you call, make a note of any error messages you have received, your computer’s operating system and the software you are using. IT Service Centre Help Desk Email: Please use the Help Desk Contact Form at w ww.it.ubc. ca/support Phone: 604-822-2008 Drop-in: Room 100, Leonard S. Klinck Building Hours: 8 am to 4:30 pm, Monday – Friday Extended hours for email and phone support available September – April, 4:30 – 9 pm, Monday – Thursday For information on network outages or service status, call the 24-hour Network Trouble and Status Information Line at 604-822-4115. Now that you’re connected, you can… Sign up for your free UBC Email account at w ww.it.ubc.ca/email Log in to the myUBC web portal and check your UBC webmail at my.ubc.ca Log in to your WebCT course at w ww.elearning.ubc.ca Download free Sophos Anti-Virus software at w ww.it.ubc.ca/security/antivirus.html RESPONSIBILITIES RESNET POLICIES HELP ...
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