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Intercultural Communication Paper Intercultural Communication Paper By: HRMN 302 July 15, 2018 Grade Received: 24/25 – 96%
Intercultural Communication Paper Introduction Intercultural communication is the ability one has to communicate with people from other cultures, in both verbal and non-verbal formats. Culture plays a role in everything we do, so it is important for one to “have an understanding of how others’ cultures impact the way in which they communicate” (Brown, n.d., para. 2). This is imperative in today’s world because people from different cultures are in every setting, making it essential that people can communicate in ways that will not offend anyone. This paper provides an overview of the Intercultural Competency Assessment (INCA) and survey results I received, addresses three critical incidents taking place in different settings, explains what is missing from each setting, and details the aspects of cultural competency to include communication styles and cultural differences. Summary of INCA Survey and Scorecard Results The Intercultural Competency Assessment (INCA) is a great tool to help you understand how well you communicate with others from different backgrounds, in a both effective and acceptable way. The INCA survey provides an overview of how well someone uses communicative awareness, which is “the ability to recognize different linguistic conventions, different foreign language skills and their effects on discourse processes, and to negotiate rules appropriate for intercultural communication” based on six different categories (Byram, 2004, p. 6). The categories include Tolerance of Ambiguity (TA), Behavioral Flexibility (BF), Communicative Awareness (CA), Knowledge Discovery (KD), Respect for Otherness (RO) and Empathy (E). After completing the survey, it was apparent that all of my scores fell within Level 1, Basic Competence and Level 2, Intermediate Competence. For Behavioral
Intercultural Communication Paper Flexibility and Tolerance for Ambiguity, I scored 4 points. For Knowledge Discovery and Empathy, I received 6 points. Lastly, for Communicative Awareness and Respect for Otherness, I received 7 points. For Level 1, the survey results told me that I have a willingness to interact with people from different cultures, but I have not gained the experience to deal with intercultural situations in general. For Level 2, the survey results told me that I am beginning to view aspects of intercultural encounters and am developing skills to cope with them. I was a little disappointed when I realized I did not score at all in Level 3, Full Competence, but realize that a lot of the interaction I have with people have the same cultural background as myself, so I’ve just begun learning the best way to interact with people from other cultures.

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