CH10_withFigures - Chapter 10 COLLABORATIVE...

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Chapter 10 COLLABORATIVE COMPUTER- SUPPORTED TECHNOLOGIES AND GROUP SUPPORT SYSTEMS
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Learning Objectives Understand the basic concepts and processes of groupwork, communication, and collaboration Describe how computer systems facilitate communication and collaboration in an enterprise Explain the concepts and importance of the time/place framework Explain the underlying principles and capabilities of groupware, such as group support systems (GSS)
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Learning Objectives Understand the concepts of process gain, process loss, task gain, and task loss and explain how GSS introduces, increases, or decreases each of them Describe indirect support for decision making, especially in synchronous environments Become familiar with the GSS products of the major vendors, including Lotus, Microsoft, WebEx, and Groove Understand the concept of GDSS and describe how to structure an electronic meeting in a decision room
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Learning Objectives Describe the three settings of GDSS Describe specifically how a GDSS uses parallelism and anonymity and how they lead to process/task gains and losses Understand how the Web enables collaborative computing and group support of virtual meetings Describe the role of emerging technologies in supporting collaboration Define creativity and how it can be facilitated by computers
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Making Decisions in Groups: Characteristics, Process, Benefits, and Dysfunctions Groupwork Any work being performed by more than one person
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Making Decisions in Groups: Characteristics, Process, Benefits, and Dysfunctions Characteristics of groupwork A group performs a task (sometimes decision making, sometimes not) Group members may be located in different places Group members may work at different times Group members may work for the same organization or for different organizations A group can be permanent or temporary A group can be at one managerial level or can span several levels
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Making Decisions in Groups: Characteristics, Process, Benefits, and Dysfunctions Characteristics of groupwork There can be synergy (leading to process and task gains) or conflict in groupwork There can be gains and/or losses in productivity from groupwork The task may have to be accomplished very quickly It may be impossible or too expensive for all the team members to meet in one place, especially when the group is called for emergency purposes Some of the needed data, information, or knowledge may be located in many sources, some of which may be external to the organization
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Making Decisions in Groups: Characteristics, Process, Benefits, and Dysfunctions Characteristics of groupwork The expertise of non-team members may be needed Groups perform many tasks; however, groups of managers and analysts frequently concentrate on decision making The decisions made by a group are easier to implement if supported by all (or at least most) members
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CH10_withFigures - Chapter 10 COLLABORATIVE...

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