CH17_withFigures - Chapter 17 ENTERPRISE SYSTEMS Learning...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 17 ENTERPRISE SYSTEMS
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Learning Objectives Describe the concepts, definitions, and issues in enterprise information systems (EIS) Discuss the capabilities and characteristics of (Web-based) enterprise information portals Describe supply-chain management (SCM) issues and how EIS handle them Describe material requirements planning (MRP), enterprise resource planning (ERP), and SCM solutions
Background image of page 2
Learning Objectives Discuss customer relationship management (CRM) concepts and issues Describe the emerging EIS of product lifecycle management (PLM) and business process management (BPM) Describe how EIS have improved frontline decision making by providing access to real-time data
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Enterprise Information Systems (EIS): Concepts and Definitions Enterprise information systems (EIS) Systems that serve an entire enterprise or at least two functional departments in: Business intelligence (BI) Enterprise resource planning (ERP) Knowledge management (KM) Partner relationship management (PLM) Business process management (BPM) Customer relationship management (CRM)
Background image of page 4
Enterprise Information Portals Corporate (enterprise) portals A system that integrates internal applications, such as database management, document management, and e-mail, with external applications, such as news services and customer Web sites. It is a Web-based interface that gives users access to such applications Enterprise (information) portal A corporate internal Web site (on the company’s intranet) that integrates many internal applications with external ones. Users access this type of portal via a standard Web browser
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Benefits and goals of enterprise information portals Groupware/collaboration technologies Presentation Personalization and customization Publishing and distribution Search Categorization Integration Enterprise Information Portals
Background image of page 6
Types of corporate portals Suppliers’ and other partners’ portals Customers’ portals Employee portals Executives’ and supervisors’ portals Functional portals Enterprise Information Portals
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Enterprise Information Portals Knowledge bases and learning tools Business process support Customer-facing (frontline) sales, marketing, and services; Collaboration and project support Access to data from disparate corporate systems Personalized pages for various users Effective search and indexing tools Security applications Best practices and lessons learned Directories and bulletin boards Identification of experts News Internet access Corporate portal applications
Background image of page 8
Enterprise Information Portals Integration of portals with enterprise systems Organizations deploy portals to support strategic business initiatives and use them as tools for managing enterprise applications Portals provide the much-needed ability to integrate and unify access to a firm’s applications, back-end systems, data sources, and content repositories
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Enterprise Information Portals FIGURE W17.1   An Automotive Supply Chain
Background image of page 10
Image of page 11
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/31/2010 for the course IS 425 taught by Professor Lemon during the Spring '10 term at University of Maryland Baltimore.

Page1 / 52

CH17_withFigures - Chapter 17 ENTERPRISE SYSTEMS Learning...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online