ReadingGuide060924 - 1) Supply Chain Management is a system...

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1) Supply Chain Management is a system that is used by companies to record inventory and information. For instance, if a customer orders a product online, an order number is usually recorded and given to that customer so that he can track his purchase. 2) The key principle that separates Dell’s “sell, source, and ship” model from traditional distribution chains is that Dell doesn’t hold inventory, rather it sells it’s computers directly via the internet saving them warehousing costs. 3) Customer relationship management (CRM) system is a system that tracks customer’s tendencies and records it in a database so that when that same customer returns, the CRM system can effectively address the needs of that customer. 4) Many CRM and SFA systems have failed in the past because of the following reasons: a company’s goals are too broad, their strategies are too generic, and finally, implementations are often too software-centric. To elaborate, a company’s goals may be too broad in a sense that a company may try to achieve too much,
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ReadingGuide060924 - 1) Supply Chain Management is a system...

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