mgt ch. 9 outline

mgt ch. 9 outline - Chapter 9 Outline I) The Nature of...

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Chapter 9 Outline I) The Nature of Stress a) Stress: the experience of opportunities or threats that people perceive as important and also perceive they might not be able to handle or deal with effectively b) Individual Differences and Stress i) Personality: the Big Five personality traits can determine how often an employee gets stressed (1) Example: employees who are high on openness to experience find risk taking less stressful than those who aren’t ii) Ability- stress is experienced when an employee lacks the abilities necessary to complete their job (1) Another sub-factor of this is experience. Employees tend to feel more stressed about doing something when they lack experience c) Consequences of Stress i) Physiological consequences: disturbed sleep patterns, sweaty palms, pounding heart, elevated blood pressure, headaches, etc ii) Psychological consequences: stressful feelings and emotions. Can affect the mood you are in or how you come across to others. Employees who are highly stressed tend to have a more negative outlook on their jobs and organizations, and can ultimately affect their well-being. (a) Burnout: psychological, emotional, or physical exhaustion iii) Behavioral consequences: stress can affect job performance, in both positive and negative ways. (1) A certain amount of stress, called
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mgt ch. 9 outline - Chapter 9 Outline I) The Nature of...

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