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mgt ch. 10 outline

mgt ch. 10 outline - Chapter 10 Outline I Introduction to...

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Chapter 10 Outline I) Introduction to Groups a) Group: set of two or more people who interact with each other to achieve certain goals or to meet certain needs b) Group goal: goal that all or most members of a group can agree on as a common goal c) Types of Work Groups i) Formal work group: group established by management to help the organization achieve its goals (1) Command group: formal work group consisting of subordinates who report to the same supervisor (2) Task force: formal work group consisting of people who come together to accomplish a specific goal (3) Team: formal work group consisting of people who work intensely together to achieve a common group goal (4) Self-managed work team: formal work group consisting of people who are jointly responsible for ensuring that the team accomplishes its goals and who lead themselves ii) Informal work group: group that emerges naturally when individuals perceive that membership in a group will help them achieve their goals (1) Friendship group: an informal work group consisting of people who enjoy each other’s company and socialize with each other on and off the job (2) Interest group: informal work group consisting of people who come together because they have a common goal or objective related to their organizational membership d) Five-Stage Model of Group Development i) Forming ii) Storming: members resist being controlled by the group, and disagreements arise concerning leadership in the group iii) Norming: feelings of friendship come about, group members share a common purpose iv) Performing: members work towards achieving their goals v) Adjourning: the group disbands once goals have been reached II) Characteristics of Work Groups a) Group Size i)
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