Case Report - Beau & Arrow Part 2 (1)(1).docx - Case Beau Arrow Part 2(Service Blueprint Case Prompt Help us put service standards in place to

Case Report - Beau & Arrow Part 2 (1)(1).docx - Case Beau...

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Case : Beau & Arrow Part 2 (Service Blueprint) Case Prompt : Help us put service standards in place to improve customer experience Team # : Team Name : Section : Part 1 – Failsafe : What are the potential fail points indicated for Beau & Arrow on their service blueprint and the service standards they could implement to address these? (See details on the Case Overview.) Potential Fail Point Service Standard to Implement One problem that Beau and Arrow could run into is being too overwhelming while greeting a customer. This could customers away from the store In order to avoid being overwhelming they should say “Hi, welcome to Beau and Arrow. Let me know if you need anything or have any questions. This fail point could be the store
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  • Fall '19
  • Want, Beau and Arrow, Arrow Part

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