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Unformatted text preview: © Copy Right: Rai University 11.236 287 M A N A G I N G P E O P L E Contents: Introduction Causes of Employee Grievances Effects of Grievance Grievance procedures Steps to Handle Grievances Relevant Legislation Model Grievance Procedure LESSON 37: GRIEVANCE AND GRIEVANCE RESOLUTION M S 2 2 B - E d d i e C o r b i n , L e c t u r e r 2 L e a r n i n g O b j e c t i v e i n t h i s L e a r n i n g O b j e c t i v e i n t h i s L e s s o n L e s s o n By t he e nd of t hi s l e s s on, you s houl d be abl e t o l e ar n: & T h e n a t u r e o f G r i e v a n c e & W h a t c a u s e s e m p l o y e e g r i e v a n c e & Steps to resolve it & Rel evant Legi s l at i on t h a t c o v e r t h e g r i e v a n c e p r o c e d u r e s i n a n o r g a n i z a t i o n . Grievance is Defined as “Cause for Complaint or Annoyance”. A grievance occurs when an individual thinks that he is being wrongly treated by his colleagues or supervisor; perhaps he or she is being picked on, unfairly appraised in his annual report, unfairly blocked for promotion or discriminated against on grounds of race or sex. An employee grievance is an indication of his discontent or dissatisfaction. It may be expressed by him or he may not communicate it. It can be real or imaginary, legitimate or ridiculous, stated or unvoiced, written or oral. It must, however, find expression in some form or the other. Dissatisfaction or discontent per se is not a grievance. They initially find expression in the form of a complaint. When a complaint remains unattended and the employee concerned feels a sense of lace of justice and fair play, the dissatisfaction grows and assumes the status of a grievance. When an individual has a grievance he should be able to pursue it and ask to have the problem resolved. Some grievances should be capable of solution informally by the individual’s manager. However, if an informal solution is not possible, there should be a formal grievance procedure. Dissatisfaction : maybe defined as anything that disturbs an employee, whether or nor such unrest is expressed in word e.g. engineers and technicians may be upset because they are suddenly instructed to observe regular hours. Complaint: It is a spoken or written dissatisfaction, brought to the attention of the supervisor and the union leader. The complaint may or may not specially assign a cause for dissatisfac- tion e.g. “four times this morning I have had to chase around looking for the pliers”. Grievance: It is simply a complaint which has been formally presented in writing, to a management representative or a union official. But for the most people, the word “grievance” suggests a complaint that has been ignored, overridden or dismissed without due consideration....
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