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Unformatted text preview: anisms, the outcomes
construct by 201 feedback mechanisms, and the government’s action construct by 198 feedback
mechanisms, dramatically increasing the dynamic complexity captured with the model. Conclusions and Future Research
Studying trust in government led us to identify a complex set of interactions linking government
action, citizen participation, memory, expectations, outcomes observed, and performance. In the
literature, many other factors are identified as being linked to trust development and additional
alternative explanations will surely arise. Keele (2005, p. 883), for instance, found evidence that
“while government performance is an important predictor of trust, partisans recognize that when
their party controls the Congress or the presidency, the government is more trustworthy,” and that
“trust is an evaluation of politicians and their management of the economy” (Keele, 2007, p.
251). To further understand the dynamics of trust in government, additional hypotheses should be
explored and tested. Examples of hypotheses to be tested include the role of political and public
administration factors (Cejudo, 2007; Hetherington, 1998; Keele, 2005, 2007; Langer, 2002;
Miller, 1974; Mishler et al., 1997; Ruscio, 1996); use of e-government technology (specifically,
the use of government Web portals) to increase trust and confidence in the government (Tolbert
et al., 2006); increased citizen participation (King et al., 1998); use of e-government technology
to achieve this increase (Holzer, Melitski, Rho, and Schwester, 2004); use of mass media as a
vehicle for bringing adequate information cues to the public and making them available and
attractive (Simonson, 1999); exploitation of weak ties in knowledge transfer (Levin and Cross,
2004); role of trust in perceived risk and benefits of uncertain events, hazardous situations, and
public action (Siegrist and Cvetkovich, 2000; Siegrist, Cvetkovich, and Roth, 2000); and role of
risk communication in the development of trust (Earle et al., 1998).
It is our belief that although the model presented here is incomplete an...
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