Decision threshold publics trust in government

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Unformatted text preview: Situation Public's Assesment of Government's Trustworthiness Public's Perception of Outcomes Public's Decision Threshold Public's Expectation of Outcomes Public's Memory of Perceived Outcomes Public's Trust in Government Public's Confidence in Government Figure 9 Bilateral-Trust Model (Government and the Public) In our bilateral-trust model, public action is perceived by the government and then accumulated in memory of perceived public action. The government, given its size and resources, is able to create institutional memory to keep track of what actions the public responds to when directives are issued. In addition, it is in the government’s best interest to clearly identify what the response of the public to policy initiatives is, since this influences what outcomes are achieved and acts as a barometer of the public’s approval and of their assessment of government performance (Cejudo, 2007; King et al., 1998; Yang et al., 2006). In addition, we propose that, as in the case of the public, the government forms expectations of what the public response should be, and these expectations act as filters for perceiving and accumulating relevant information related to the public’s action at the same time that these same perceptions and accumulated information (memory) influence the formation of the government’s expectations of public action. This seemingly simple set of interacting constructs — perception, memory of perception, and expectations — creates a complex set of potential dynamic behaviors. 19 Once public action has been perceived, filtered, accumulated, and turned into expectations, the government is in a position to assess its level of trust in the public; that is, the belief it has regarding whether the public will do the right thing when a critical situation emerges. The government uses information about trust in the public to asses the level of public’s trustworthiness, incorporating this last construct in its evaluation of the situation at hand and thus closing a critical feedback mechanism that helps determine the government’s course of action (see Loop L9g in Figure 9). In addition, mirroring the structure that captures how confidence in the government is characterized, information about the government...
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